Search Solutions Expert, gTech Ads Solutions
Job Summary
Job Description
- Bachelor's degree or equivalent experience
- 2+ years digital media/marketing experience
- 1+ year customer relationship experience
- Google Ads experience
- Fluent in English and Portuguese
- Experience optimizing/troubleshooting products
- Understanding of media landscape and Google Ads solutions
- Knowledge of Search Products and online ads
- Data-driven approach to solutions
- Program creation for performance improvement
- Fluent in Spanish
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a similar role.
- Experience working with digital campaigns and Google Ads.
- Ability to communicate in English and Portuguese fluently to engage with local stakeholders.
Preferred qualifications:
- Experience optimizing and troubleshooting products or services.
- Understanding of Media landscape and knowledge of Google’s advertising solutions or similar digital advertising campaigns and platforms.
- Knowledge of Search Products, the performance advertising market or online ads landscape
- Ability to demonstrate a data-driven approach when proposing solutions, providing actionable insights to customers.
- Ability to create programs to drive performance (e.g., product adoption plans; campaign optimization syncs) with cross-functional teams.
- Ability to communicate in Spanish as it is a customer-facing role that requires interactions with local stakeholders.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The gTech Ads Solutions team partners with the Large Customer Sales (LCS) team to provide product and data driven expertise to empower our largest and most sophisticated customers meet their advertising goals. Our Large Customer Sales teams partner with the world’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. The team enjoys a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms and are uniquely situated to help shape how companies grow their businesses in the digital age.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Become a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business challenges, acting as a collaborative and thought partner, architecting media plans and effectively delivering on technical solutions to accomplish their business goals.
- Partner effectively and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and business growth across business life-cycle (support planning and pitching alongside Google Ads sales team, implement and optimize).
- Advocate new product features on behalf of the customer and assist in the adoption of new products via setup/implementation, upgrades and migrations to help them build long-term success using Google Ads Products.
- Measure, analyze and advocate for the value of Google’s Ad solutions in differentiation to performer offerings.
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