Security Concierge

1 Month ago • 3-3 Years • $37.16 PA - $37.16 PA

Job Summary

Job Description

The Security Concierge at The New York Times will provide exceptional service and ensure a secure and welcoming environment for visitors. Responsibilities include verifying visitor identities using a visitor management system, issuing badges, providing directions, supporting staff during events, answering calls, and collaborating with security staff. The role requires strong customer service skills, attention to detail, and the ability to remain calm in a fast-paced environment. The candidate will report to the Security Site Assistant Manager.
Must have:
  • 3+ years of customer service experience
  • 3+ years of experience with visitor management systems and other digital tools
Good to have:
  • Previous experience in a similar role at a corporate or hospitality setting
  • Familiarity with security operations or protocols

Job Details

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. 

About the Role

The New York Times Corporate Security Department is looking for a dedicated and professional Security Concierge to provide exceptional service and ensure a secure, welcoming environment for visitors to our headquarters. If you excel in customer service and enjoy maintaining high standards of security, this role is an opportunity to work with us, in one of the world’s leading media organizations. With strong attention to detail, and an ability to remain calm and professional in a fast paced environment, you'll work at The New York Times headquarters and report directly to the Security Site Assistant Manager.

Responsibilities:

  •  Verify the identity of visitors using the visitor management system (VMS) by:
    - Examine IDs to confirm these against the pre-registration list.
    - Printing and issuing visitor badges. 
    - Manually enter visitor details into the VMS. 
    - Provide clear directions and assistance to visitors, ensuring they reach their destination within the building.

  • Support New York Times staff during events, including managing visitor check-ins for the NYT Conference Center and other venues.
  • Answer and direct calls received at the lobby desk. 
  • Collaborate with security staff on related tasks and provide additional assistance. 
  • Contribute to the safety and efficiency of lobby operations by maintaining and following established professional procedures.
  • Demonstrates support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

  • 3+ years customer service experience.
  • 3+ years of experience with visitor management systems and other digital tools.

Preferred Qualifications:

  • Previous experience in a similar role at a corporate or hospitality setting.
  • Familiarity with security operations or protocols. 

This position is represented by NewsGuild of New York.

REQ-017664

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About The Company

At The Times, our mission is to seek the truth and help people understand the world. Having a diverse staff with a broad range of backgrounds and experiences is vital to ensuring we cover the world fully and fairly and offering products that have a wide appeal. Our vision is to become the essential subscription for every curious person seeking to understand and engage with the world. This work is supported by our journalists and a range of dedicated individuals, from data scientists to marketers, designers, engineers and more.

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