Security Operations Manager

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. Team Introduction The Physical Security department is responsible for the overall security of the company's personnel, physical assets and facilities. Based on security risks, the team establishes and continuously improves security policies, procedures & standards, infrastructure, human and technical preventive measures, employee security awareness, alarm and incident response capabilities, etc., to safeguard the company's business operations worldwide. Responsibilities - Support the delivery of day-to-day physical security operations across multiple sites, including overseeing the deployment of local teams (guard, reception, and/or SOC services) commensurate with the risk profile and operational demands of each site. - Develop and or contribute to the continuous improvement of Physical Security standard operating procedures, and ensure site risk assessment documentation remains accurate and up-to-date. - Plan and lead physical security onboarding and training of security personnel at sites within the region to ensure highly professional and consistent service delivery. - Support the management of guarding vendors. Ensure high quality operational vendor performance in line with key performance indicators (KPIs) and support with invoices and purchase requisitions/orders. - Respond to physical security incidents at sites within the region, including incident reporting and after-action-reviews, and where necessary, conduct or assist with internal investigations, post incident reports. - Update and maintain site emergency response plans covering response protocols for medical, fire, and other workplace emergencies including delivery of employee security awareness training and participation in applicable drills. - Support the regional emergency response team program, including training delivery and recruitment. - Support new office projects including security design of office space and in-depth understanding of local security legislation, and support the event security program, including conducting offsite venue risk assessments as necessary.

Minimum Qualifications - 5 years of experience in corporate security (as a contractor or full-time employee), with at least 2+ years in a security management role. - Experience managing security operations across multiple sites with a track record of high performance and increasing responsibilities. - High level of operational familiarity working with physical access control systems, video management systems, life safety systems and visitor management systems. - Excellent verbal and written ability with strong stakeholder management skills. - Sound problem-solving skills and comfortable working under pressure and delivering within tight timeframes. - Ability to travel to other offices, sometimes at short notice; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand. Preferred Qualifications - Experience supporting new office security deliverables (e.g. Conducting risk assessments, high-level design of access control, CCTV and other technical security controls). - Experience participating in guarding RFPs and supervising contract personnel, including hiring, training, developing, and managing performance. - Skilled operator, comfortable dealing with a variety of acute incidents. - Experience supporting business events (e.g. venue risk assessments). - Undergraduate/Master's degree in a related field is advantageous. - Ability to update and maintain robust site documentation including checklists, post orders, and standard operating procedures. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.