Security Operations Manager

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our Live Experiences team puts fans at the center of their favorite stories, in real life, both through permanent entertainment venues, Netflix House, and globally touring attractions.  Netflix Houses are our permanent, always-on entertainment venues, where guests can step into their favorite stories and have IRL experiences, with the ultimate goal of increasing fandom for our members.  We want these experiences, along with merchandise offerings, to help promote our titles and build them into title brands so they become part of the zeitgeist for longer periods of time and drive long-term value.

The Opportunity

As the Manager of Security Operations at the Netflix House - King of Prussia, you will be ultimately responsible for maintaining the programs that keep employees and visitors safe and ensuring Netflix House's physical assets are protected. You will support the pre-opening lead-up to the launch, and then oversee the steady-state operational execution post-launch. You will be responsible for establishing and enhancing physical security capabilities at Netflix House, leveraging the Enterprise Security team’s framework while partnering with internal Netflix teams and external stakeholders. You will be strengthening relationships with local / State / Federal law enforcement agencies in order to optimize security preparedness and response. You will develop strategies and operational plans to ensure best-in-class operational service delivery, financial responsibility, and increased fandom through a streamlined visitor experience. 

Responsibilities:

• Manage Netflix House local security operations, budget management, vendor management, and quality control. Analyze the local security environment to identify emerging security trends that may impact Netflix and minimize business risk exposure accordingly. 

• Partner closely with Netflix House leadership and work seamlessly with all departments/vendors to ensure delivery of the highest level of guest satisfaction and employee workplace safety

• Serve as an autonomous leader that drives innovation and ensures the highest level of execution under an ever-changing environment 

• Oversee management of contract security provider including service level agreements, key performance indicators, and deployment and ensure appropriate solutions are in place to minimize business risk exposure

• Develop, implement, and rehearse emergency response and crisis management plans 

• Lead and present security education awareness training programs

• Liaise with existing landlord contract security and surrounding property owners

• Develop and maintain guard post orders, response procedures, and best practices

• Analyze and investigate threats and security incidents impacting employees and visitors 

• Collect, analyze, and report security metrics (incident and performance-based) that demonstrate risk factors and response capabilities 

• Draft timely and accurate situation reports and written briefings for senior leadership and external partners (where applicable) 

• Collaborate with other Netflix Security teams (GSOC, Systems, etc.) to support Netflix House operations. Oversight on coordinating with the systems service team for break/fixes of equipment onsite.

• Implement security requirements to support special events and public-facing events to ensure appropriate levels of security coverage

• Liaise with local law enforcement authorities

• Ensure a safe and compliant environment at Netflix House by managing and enforcing EHS protocols (working with the EHS Governance team), and implementing innovative safety and risk mitigation strategies.

Qualifications:

• Experience (minimum 10 years) in managing a security operations team for a high visibility corporation in the US, preferably in the region (combined public/private sector experience considered)

• Guest-facing background, preferably in retail, entertainment venues, theme parks or events environments; with an understanding of how to operate best in a diverse and inclusive workplace.

• Experience in managing security vendors, including union and non-union contracts. 

• Knowledge and experience in the RFP/RFI process, including new vendor onboarding. 

• Knowledge of local security regulations and requirements 

• Experienced in utilizing security systems, infrastructure, and other relevant technologies such as Genetec, visitor management systems, and Zendesk.

• Proven track record of strong cross-functional relations 

• Understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain)

• Preferred - Bachelor’s degree in Emergency Management, Security Management, or related field; relevant security certifications (ex. CPP, PSP, COSS,  etc) a plus.

• Background in retail theft case management a plus  

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.