Senior Account Manager

About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

We are looking for a motivated Senior Account Manager for our Business Development team. The ideal candidate will be a self-starter, fluent in the sneaker market, and committed to providing top-tier customer service for key sellers on the platform. The ideal candidate will be confident in their relationship building skills, a strong communicator, and comfortable in understanding and reporting on data. They should also excel at working across a variety of departments, including Operations, Product, Engineering, Analytics, and Logistics. 

In this role, you will:

• Act as a trusted partner for accounts. Maintain and optimize relationships through business management, outreach, strategic planning and championing business changes.
• Proactively identify and share account trends, seller feedback or competitor activity with internal teams to support strategy development and/or process improvement.
• Present KPI performance decks and insights to strategic accounts on a monthly basis, identifying key opportunities.
• Streamline new account onboarding process for new accounts; initiate and supervise the operational setup, ensuring seamless integration.
• Support execution of seller / account initiatives and team projects.
• Provide dedicated customer support for accounts, promptly resolving any issues
• Identify themes and opportunity areas for our sellers, proposing action plans where necessary
• Collaborate with internal teams in ensuring product is listed for sale in a timely manner
• Drive business by prospecting existing connections and proactively sourcing new accounts 

We are looking for: 

• 5+ years of experience in an account management function, with strong sneaker knowledge
• Strong sales and analytical ability
• Confidence in manipulating and reporting on data
• Experience building a book of business
• Confidentiality and discretion is a MUST
• High level interpersonal, communication, and written skills
• Highly organized with demonstrated attention to detail
• A quick learner, a self-starter, able to work independently, and willingness (and ability) to handle the pressures of an increasing level of responsibility
• Mac and Excel proficient, with an understanding of web-based platforms