Senior Account Manager at Interface AI in San Jose, California, United States

Job Summary

Job Description

The Senior Account Manager will be the primary point of contact for existing clients, building strong relationships and ensuring value delivery. They will utilize methodologies to identify customer needs and drive mutual success, own the renewal process, and identify account expansion opportunities. They will work closely with the Customer Success team and act as a bridge between customers and internal teams. The role involves articulating ROI, advocating for customer needs, and understanding Interface AI's SaaS offerings. This role requires a deep understanding of client management, SaaS, and AI technology.

Must have:

5+ years of account management experience.
Strong understanding of SaaS business models.
Excellent communication and interpersonal skills.
Ability to manage complex projects and timelines.
Strong analytical and problem-solving skills.

Good to have:

Experience with AI-powered technologies.
Experience with customer experience platforms.
Skill in using prompt engineering techniques.

Perks:

Medical/Dental/Vision Insurance
PTO & Holidays
Life Insurance

6 skills required

6 skills required for this role

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Job Details

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What You Will Do

Serve as the primary point of contact for a portfolio of existing clients, fostering strong relationships built on trust and value delivery.
Utilize Sandler or MEDDIC/MEDDPIC methodologies to identify customer needs and drive mutual success.
Own the renewal process to ensure a seamless customer experience and maintain retention rates.
Identify and execute account expansion opportunities to increase ARR within assigned accounts.
Work closely with the Customer Success team to achieve 120% NDR Partner with (TAM) to align on customer goals, usage metrics, and strategies for success.
Act as a bridge between customers and internal teams to address challenges and propose solutions.
Develop a deep understanding of Interface AI’s SaaS offerings and value propositions to effectively articulate ROI to clients.
Advocate for customer needs and ensure they are met by Interface AI’s solutions.

What You Will Bring

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
5+ years of experience in account management in the technology industry, preferably working with enterprise clients.
Farmer mindset with a focus on nurturing long-term client relationships rather than acquiring new logos.
Strong understanding of SaaS business models and software development lifecycles.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Proven ability to manage complex projects and timelines and to prioritize and multitask effectively.
Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
Experience working with AI-powered technologies or customer experience platforms is a plus.
Ability to work independently in a remote environment, with high self-motivation and self-discipline.
Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.

Compensation:

Total on target earnings is expected to be between $220,000 - $300,000 along with additional variable compensation. Exact compensation may vary based on skills and location.

What We Offer

🏥 Medical/Dental/Vision Insurance
🏝 PTO & Holidays
✨ Life Insurance

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.