Senior Account Manager, Europe
Job Summary
Job Description
Mistplay is seeking a Senior Account Manager for the Europe region. This role is crucial for fostering deep client relationships, ensuring client success, retaining clients, and maximizing client lifetime value. The Senior Account Manager will serve as the primary contact for assigned clients, driving expansion and upsell opportunities. They will own client communication, escalate feedback internally, and work closely with the Ad Operations team to enhance client performance and identify upsell avenues. The role also involves staying updated on industry trends, providing clients with feedback and insights, managing opportunities via CRM, and reporting on pipeline and client trends. The ideal candidate will have at least 4 years of experience in Customer Success or Account Management, with a strong understanding of performance marketing and a proven history of managing profitable client relationships. Excellent communication, interpersonal, and organizational skills are essential.
Must have:
- 4+ years in Customer Success or Account Management
- Experience in performance marketing
- Proven track record managing client relationships
- Strong relationship building skills
- Excellent communication and presentation skills
- Organization and time management skills
- Proven track record meeting quotas
Good to have:
- Experience with market research tools
- Experience in mobile gaming or adtech market
Perks:
- Team Lunches
- Game nights
- Company-wide events
5 skills required
Job Details
Mistplay is the #1 loyalty app for mobile gamers. Our community of millions of engaged mobile gamers come to Mistplay to discover new games to play and earn rewards. Gamers are rewarded for their time and money spent within the games and can redeem those rewards for gift cards. Mistplay is on a mission to be the best way to play mobile games for everyone everywhere! Download Mistplay on the Google Play Store here and follow us on Instagram, Twitter and Facebook.
The Senior Account Manager (Europe) is an essential role that is responsible for driving deep client relationships, advocating for and driving client success, retaining clients, and driving client LTV for Mistplay, with a focus on partners in the Europe region. Account Managers effectively own client outcomes and act as the key bridge between clients and the organization. AMs will liaise with internal teams in the commercial organization to develop plans towards driving optimal outcomes for clients and Mistplay.
What you’ll do at Misplay
Act as the main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells and drive client LTV
Work closely with the Ad Operations team to identify opportunities to improve client performance and drive upsell opportunities
Stay current on industry trends and client-specific news (acquisitions, new game launches etc…)
Provide clients with feedback and insights to improve relationships
Manage opportunities and communications via CRM
Report to the Global Head of Sales & Account Management on individual pipeline, client trends, opportunities, and risks
What you’ll bring to Mistplay
4+ years in Customer Success or Account Management
Experience with and an understanding of performance marketing
A proven track record of success managing profitable client relationships
Outgoing with strong relationship building skills
Excellent interpersonal and collaboration skills
Experience working with market research and other tools for prospecting
Excellent communicator and presenter
Organization and time management skills
Enthusiastic and passionate
Proven track record meeting or exceeding sales, retention, and/or upsell quotas
Self-sufficient high performer who enjoys contributing to the success of your team
Experience in the mobile gaming or adtech market a huge plus
Why Mistplay?
We strive to make our work environment as inviting and fun as possible! Working at Mistplay is coupled with a whole array of perks that we've adopted virtually and in-person: Team Lunches, game nights, company-wide events, and so much more. Our culture is deeply rooted in growth and upheld by a team of smart, dynamic, and enthusiastic people. We utilize data to constantly learn, improve, and adapt. We foster an environment where everyone is encouraged to share their ideas, push boundaries, take calculated risks, and witness their visions come to life.
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