Senior Analyst - Change Management
Job Summary
Job Description
The Senior Analyst - Change Management role involves optimizing operational efficiency by managing the ticketing system's logical setup and administration. Responsibilities include designing and implementing workflow automations, developing and maintaining KPI dashboards, and leading continuous process improvement initiatives. The role requires a skilled Data Analyst to analyze data, maintain data, and automate processes using SQL, Python, and Excel (including VBA and Power Query automation). The candidate will translate business requirements into data specifications, develop reports, and support business processes with data-driven insights. They will also develop database structures, views, stored procedures, functions, and triggers and document and communicate project objectives.
Must have:
- 3+ Years of experience in reporting/office automation.
- Experience with Relations Database Management (SQL/MS Access).
- Experience in preparing BRD.
- Strong proficiency in SQL for data analysis.
Perks:
- Competitive salaries and performance bonuses.
- Medical coverage and 24/7 employee assistance program.
- Generous vacation programs.
- Flexible hybrid working environment.
- Role-specific training, internal workshops, and a learning stipend.
- Company-wide social events and team-building activities.
9 skills required
Job Details
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
About the Team:
Change Management - The team plays a critical role in optimizing operational efficiency by managing the logical setup and administration of the ticketing system. They design and implement workflow automations to enhance end-user experience, develop and maintain KPI dashboards and reporting for performance tracking, and lead continuous process monitoring and improvement initiatives to drive sustained operational excellence.
About the Role:
- We are looking for a skilled Data Analyst to join our team. The ideal candidate should have strong expertise in data analysis, data maintenance, and automation, with hands-on experience in SQL, Python, and Excel (including VBA and Power Query automation). The role requires the ability to manage reports, maintain version control, and support business processes with data-driven insights.
Key Responsibilities:
- Translate business requirements into technical data specifications and manipulate larger datasets to support various data initiatives where data is capitalized as an asset.
- Focus on developing customizable reports, ad hoc analysis, and data visualizations in a business-friendly manner to drive adoption.
- Own development of database structures, views, stored procedures, functions, and triggers.
- Develop and test solutions using Access, VBA, SQL Server, or any other technology. Support existing developed automated tools and maintenance activities.
- Document and communicate objectives, plans, status, issues and risks in a timely manner to team members, stakeholders, and senior management.
- Willingness to support critical business needs beyond standard working hours, if required.
Requirements:
- Has a bachelor’s degree with 3+ Years of Experience working with Reporting / Office Automation (VBA) and any Relations Database Management (SQL/MS Access/ MySQL/ Oracle etc).
- Experience in preparing Business Requirement Document (BRD) and working with Business subject matter experts to resolve data related queries.
- Responsible for end-to-end data analysis to understand and define how data is collected, transformed, and published to support the business users for their objectives.
- Strong proficiency in SQL for data analysis and reporting and knowledge of ETL processes and data warehousing.
- Strong analytical and problem-solving skills and ability to self-drive projects and work across multiple teams.
- Excellent verbal and written communication skills.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more information visit www.nium.com
Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice.
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