Senior Application Support Engineer

9 Minutes ago • 5 Years + • Software Development & Engineering

Job Summary

Job Description

As a Senior Application Support Engineer at Cubic Corporation, you will be a crucial part of the Global Operations Systems Team. Your role will involve working closely with colleagues and customers to ensure deployed systems and devices remain up-to-date and fully functional. You will contribute to implementing strategies for central system and device application deployment, and manage application installations and configurations. This position requires supporting and administering central systems across various operating systems like Windows, AIX, UNIX, and Linux, coordinating with infrastructure and engineering teams. The role emphasizes ensuring application migrations, upgrades, and installations are thoroughly tested and documented before official deployment.
Must have:
  • 5+ years of experience in maintaining applications
  • Core understanding of CI/CD pipelines
  • Administering Windows and UNIX OS
  • Knowledge of SQL Server and Oracle
  • Proficient with Microsoft Office
Good to have:
  • ITIL experience
  • Understanding of Microsoft CRM and SAP
  • Scripting ability (Ansible, Hashi Corp Vault)
  • Knowledge of Azure & Cloud technologies
  • Knowledge of Kubernetes or Docker

Job Details

Business Unit:

Cubic Corporation

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, and manage application installations and configuration. 
You will support and administer the Central System on cross-platform Operating Systems such as Windows, AIX, UNIX, and Linux in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades, and installations are well-rehearsed and documented prior to conducting official installations.

Essential Job Duties and Responsibilities 

  • Perform day-to-day application administration. 
  • Monitors and manages application and infrastructure health. 
  • Manages and controls application software licenses. 
  • Installs and upgrades all applications across on-premise and Cloud platforms. 
  • Troubleshooting issues with containerized applications running on Docker or Kubernetes.
  • Application deployments using manual methods and automation tools.
  • Maintains secure applications. 
  • Work collaboratively with Project Managers, Operations teams, Test teams, Developers, and Clients in relation to supporting application deployments and changes. 
  • Responsible for effective deployments into the live and non-production ensuring impact to operational service is minimized. 
  • Provides sign-off on various release gateways. 
  • Provides guidance and recommendations on all backend OS’s and infrastructure in relation to application function and performance. 
  • Provides assistance with Windows, UNIX, LINUX based platforms in relation to application function and performance. 
  • Monitors system backup/restore/failover on device software and hardware. 
  • Mentors staff, is a key liaison to peers and other system analysts. 
  • Conducts performance tuning; optimization of resource configuration on all platforms and LAN. 
  • Provides assistance in the configuration of Routers, Firewalls, and Load Balancers as related to application requirements. 
  • Assists in the installation and configuration of databases, including database migration tasks when performing application upgrades.
  • Assists in installing, configuring, and operating monitoring software such as SolarWinds, Dexda, and Azure Insights.  
  • Develop documentation describing installation-specific configurations and processes. 
  • Interacts with application and infrastructure vendors and distributors. 
  • Participates as a primary contact in the 24x7 on-call support rotation. 
  • Comply with Cubic’s values and adhere to all company policies and procedures.  In particular, comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures. 
  • In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them. 

Minimum Job Requirements:  

Essential 

  • A university degree in a numerate subject (e.g., Computer Science, Maths, Engineering, Natural Science) or a relevant field. OR equivalent years of experience in lieu of a degree.
  • Five (5)+ years of experience in maintaining applications, both third-party COTS (Apache Kafka, Zookeeper, Apache Storm, Apigee) and internally developed. 
  • Core understanding of CI/CD pipelines such as Jenkins, Octopus Deploy, Azure DevOps, or GitHub Actions 
  • Knowledge and experience administering various Windows and UNIX Operating Systems, including bash scripting.
  • Knowledge of databases, including SQL Server and Oracle. 
  • Knowledge of SQL in general.   
  • In-depth understanding of System Administration/Analyst methodology and principles. 
  • Proficient with all Microsoft Office applications. 

Desirable 

  • ITIL experience 
  • Understanding of Windows applications such as Microsoft CRM and SAP 
  • Scripting ability to automate manual day-to-day tasks using tools such as Ansible and Hashi Corp Vault 
  • Knowledge of Azure & Cloud based technologies 
  • Knowledge of Kubernetes or Docker 

#LI-NB1

Worker Type:

Employee

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About The Company

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

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