Senior Application Support Engineer

Job Summary:

As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central System and Device application deployment, and manage application installations and configuration.

You will support and administer the Central System on cross-platform Operating Systems such as Windows, AIX, UNIX, and Linux in close coordination with the Infrastructure and Engineering groups. You will ensure Central System applications and Device application migrations, upgrades, and installations are well-rehearsed and documented prior to conducting official installations.

Essential Job Duties and Responsibilities

• Perform day-to-day application administration.
• Monitors and manages application and infrastructure health.
• Manages and controls application software licenses.
• Installs and upgrades all applications across on-premise and Cloud platforms.
• Troubleshooting issues with containerized applications running on Docker or Kubernetes.
• Application deployments using manual methods and automation tools.
• Maintains secure applications.
• Work collaboratively with Project Managers, Operations teams, Test teams, Developers, and Clients in relation to supporting application deployments and changes.
• Responsible for effective deployments into the live and non-production ensuring impact to operational service is minimized.
• Provides sign-off on various release gateways.
• Provides guidance and recommendations on all backend OS’s and infrastructure in relation to application function and performance.
• Provides assistance with Windows, UNIX, LINUX based platforms in relation to application function and performance.
• Monitors system backup/restore/failover on device software and hardware.
• Mentors staff, is a key liaison to peers and other system analysts.
• Conducts performance tuning; optimization of resource configuration on all platforms and LAN.
• Provides assistance in the configuration of Routers, Firewalls, and Load Balancers as related to application requirements.
• Assists in the installation and configuration of databases, including database migration tasks when performing application upgrades.
• Assists in installing, configuring, and operating monitoring software such as SolarWinds, Dexda, and Azure Insights.
• Develop documentation describing installation-specific configurations and processes.
• Interacts with application and infrastructure vendors and distributors.
• Participates as a primary contact in the 24x7 on-call support rotation.
• Comply with Cubic’s values and adhere to all company policies and procedures. In particular, comply with the code of conduct, quality, security and occupational health, safety, and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time to time, as may be reasonably required of them.

Minimum Job Requirements:

Essential

• A university degree in a numerate subject (e.g., Computer Science, Maths, Engineering, Natural Science) or a relevant field. OR equivalent years of experience in lieu of a degree.
• Five (5)+ years of experience in maintaining applications, both third-party COTS (Apache Kafka, Zookeeper, Apache Storm, Apigee) and internally developed.
• Core understanding of CI/CD pipelines such as Jenkins, Octopus Deploy, Azure DevOps, or GitHub Actions
• Knowledge and experience administering various Windows and UNIX Operating Systems, including bash scripting.
• Knowledge of databases, including SQL Server and Oracle.
• Knowledge of SQL in general.
• In-depth understanding of System Administration/Analyst methodology and principles.
• Proficient with all Microsoft Office applications.

Desirable

• ITIL experience
• Understanding of Windows applications such as Microsoft CRM and SAP
• Scripting ability to automate manual day-to-day tasks using tools such as Ansible and Hashi Corp Vault
• Knowledge of Azure & Cloud based technologies
• Knowledge of Kubernetes or Docker