Senior Backend Engineer - CRM for Global E-commerce Commercial Platform

1 Week ago • 4-8 Years • Monetization

About the job

SummaryBy Outscal

Must have:
  • Excellent business understanding ability
  • Proficient in at least one mainstream programming language
  • Experience with Salesforce/Dynamic365/hubspot/Klaviyo
  • Experience with sales enablement/internal efficiency products
Good to have:
  • Possessing good communication, collaboration, problem-solving and analytical skills
  • Sensitive to data, possess good logical thinking and data analysis skills
Perks:
  • 100% premium coverage for employee medical insurance
  • 75% premium coverage for dependents
  • Health Savings Account(HSA) with a company match
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans
  • Flexible Spending Account(FSA) Options
  • 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO)
  • 10 paid sick days per year
  • 12 weeks of paid Parental leave
  • 8 weeks of paid Supplemental Disability
  • mental and emotional health benefits through our EAP and Lyra
  • 401K company match
  • gym and cellphone service reimbursements
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Responsibilities
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. About the team The mission of the international e-commerce CRM platform is to create a rich and high-quality e-commerce platform ecosystem through productized platform capabilities. It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth. Responsibilities - Based on business scenarios and product requirements, design solutions reasonably using the functions and open capabilities of the CRM platform; Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices; - Monitor and analyze product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyze, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience; - Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimization factors to continuously improve the "intelligence" of CRM products. - Based on project requirements, propose technical solutions and ensure the successful implementation of solutions; in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it; maintain communication with partners, internal and external customers.
Qualifications
Minimum Qualifications: - Excellent business understanding ability, able to reasonably abstract and split business logic, form and implement solutions. - Proficient in at least one mainstream programming language, framework and related ecosystem for server-side (such as C/C++/PHP/Java/Golang, etc.) Preferred Qualifications: - Possessing good communication, collaboration, problem-solving and analytical skills, able to communicate and collaborate across multiple departments and teams to solve complex problems; - Sensitive to data, possess good logical thinking and data analysis skills, and be good at using data analysis to improve business; - Experience with Salesforce/Dynamic365/hubspot/Klaviyo is preferred; experience with sales enablement/internal efficiency products is preferred. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ByteDance Inc. is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $184000 - $337000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

View Full Job Description
$184.0K - $337.0K/yr (Outscal est.)
$260.5K/yr avg.
Seattle, Washington, United States

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