Senior Business Development Manager

2 Months ago • 4-8 Years • Business Development

Job Summary

Job Description

Keywords Studios seeks a Senior Business Development Manager to drive sales for its Player Engagement services (Player Support, Player Safety, Helpshift platform, Community Management). This fully remote, Europe-based role requires strategic sales initiatives, building client relationships, expanding service offerings, and representing Keywords at industry conferences. Responsibilities include designing sales strategies, managing client accounts, delivering exceptional client support, collaborating with internal teams, managing the sales lifecycle, contributing to strategic reviews, and producing sales reports. The ideal candidate possesses proven experience selling player support services within the gaming industry, strong CRM system expertise, and a collaborative mindset.
Must have:
  • Proven experience selling player support services in gaming
  • Strong CRM and support technology expertise
  • Excellent client relationship management skills
  • Strategic sales planning and execution
  • Collaborative cross-functional teamwork

Job Details

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥


Role overview

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team! 🚀🔥

The position is open for various locations across Europe, including Poland, Romania, Spain, and the UK.

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

  • Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
  • Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

  • Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
  • Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
  • Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Benefits

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Similar Jobs

Nice - Client Services Project Manager

Nice

Manila, Metro Manila, Philippines (Hybrid)
2 Days ago
IMC - Senior Risk Manager

IMC

Chicago, Illinois, United States (On-Site)
2 Months ago
Playstation - Senior Manager, Global Privacy Operations

Playstation

London, England, United Kingdom (On-Site)
5 Days ago
Oliver Plus - Digital Project Manager

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Capgemini - Network Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Month ago
Apple - US Carrier Sales Business Development Lead

Apple

Cupertino, California, United States (On-Site)
1 Month ago
Deepgram - Business Development Manager

Deepgram

(Remote)
1 Month ago
CAE - Strategy and Business Development Manager, Focus on Fixed-Wing Aircraft (Jet, Transport, Patrol, Drones)

CAE

Stolberg (Rhineland), North Rhine-Westphalia, Germany (Hybrid)
3 Weeks ago
Simcorp - Lead Business Consultant, Enterprise Data Management & Data Integration

Simcorp

New York, United States (Hybrid)
1 Month ago
OKX - Senior Business Development Manager, Earn DeFi

OKX

Singapore (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Humanitarian Operations - Fullstack Web Developer

Humanitarian Operations

Edinburgh, Scotland, United Kingdom (On-Site)
3 Weeks ago
Token Metrics - Crypto Product Manager

Token Metrics

Athens, Greece (Remote)
2 Years ago
Axon - Senior Project Manager

Axon

Scottsdale, Arizona, United States (On-Site)
1 Month ago
Amber - UX Designer (Project Based)

Amber

Bucharest, Bucharest, Romania (On-Site)
11 Months ago
eBay - Senior Program Manager

eBay

Kleinmachnow, Brandenburg, Germany (Hybrid)
1 Month ago
Tencent - Data Scientist

Tencent

(On-Site)
4 Months ago
Keywords Studios - IT Support Manager/Lead

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
2 Months ago
Bungie - Destiny Weapons Designer (Senior to Staff)

Bungie

(Hybrid)
5 Months ago
Jane Street - Cybersecurity Engineering - Threat Modelling

Jane Street

London, England, United Kingdom (On-Site)
1 Month ago
Spaulding Ridge - Finance Transformation Lead

Spaulding Ridge

Toronto, Ontario, Canada (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Serbia

playkot - Marketing Creative Producer

playkot

Belgrade, Serbia (Remote)
4 Months ago
Perplexity - Backend Software Engineer - Search

Perplexity

Belgrade, Serbia (On-Site)
1 Month ago
playrix  - Lead Recruiter

playrix

Serbia (Remote)
8 Months ago
playrix  - Senior Game UI Developer

playrix

Serbia (Remote)
8 Months ago
playrix  - Creatives Producer

playrix

Serbia (Remote)
8 Months ago
Tide - Staff Engineer, Backend

Tide

Belgrade, Serbia (Hybrid)
2 Months ago
Workato - Senior Software Engineer (Platform, Ruby)

Workato

Belgrade, Serbia (On-Site)
1 Month ago
Sperasoft - Senior 3D Props Artist

Sperasoft

Vojvodina, Serbia (On-Site)
3 Months ago
playkot - IT Asset Manager

playkot

Belgrade, Serbia (Remote)
4 Months ago
HYCU - Sales Operations Manager

HYCU

Belgrade, Serbia (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

NinjaVan - Senior Executive, Sales (Business Development)

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
8 Months ago
Grab - People Operations Business Partner

Grab

Bangkok, Thailand (On-Site)
1 Month ago
Toast - Business Development Manager

Toast

England, United Kingdom (Hybrid)
2 Days ago
NinjaVan - Business Planning and Development Manager

NinjaVan

(Hybrid)
2 Months ago
Salesforce - Business Development Representative - Mexico

Salesforce

Mexico City, Mexico (On-Site)
6 Months ago
Iron Mountain - Business Development Executive

Iron Mountain

Lima, Callao Region, Peru (On-Site)
2 Months ago
Snail Studios - Business Development Manager

Snail Studios

Los Angeles, California, United States (On-Site)
4 Months ago
Wolters Kluwer - Senior Business Development Manager

Wolters Kluwer

Melbourne, Victoria, Australia (Hybrid)
4 Weeks ago
FICO - Senior Business Operations Analyst

FICO

London, England, United Kingdom (On-Site)
1 Month ago
Resolver - Business Intelligence Developer

Resolver

Toronto, Ontario, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?

Pune, Maharashtra, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Katowice, Silesian Voivodeship, Poland (On-Site)

Gurugram, Haryana, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug