Senior Business Development Manager

4 Months ago • 4-8 Years • Business Development

Job Summary

Job Description

Keywords Studios seeks a Senior Business Development Manager to drive sales for its Player Engagement services (Player Support, Player Safety, Helpshift platform, Community Management). This fully remote role (Europe-based) involves leading strategic sales initiatives, building client relationships, expanding service offerings, and representing Keywords at industry conferences. Responsibilities include designing sales strategies, managing client accounts, delivering exceptional client support, collaborating with internal teams, managing sales lifecycle, contributing to customer reviews, adhering to sales methodology, producing reports, and partnering with solution architects and marketing. The ideal candidate possesses proven experience selling player support services, community management, and player safety solutions within the gaming industry, strong CRM system expertise, and a collaborative mindset.
Must have:
  • Proven experience selling player support services within gaming
  • Success in managing commercial client relationships & driving revenue
  • Expertise in ticketing CRM systems & player support technologies
  • Collaborative mindset and ability to work cross-functionally
  • Experience working with solutions architecture teams

Job Details

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

Role overview

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team! 🚀🔥

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

Leadership

  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

  • Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
  • Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

  • Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
  • Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
  • Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Phases of our recruitment journey:

  • You send us your application with your updated resume.
  • After reviewing your candidacy, if your profile fits the position we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better.
  • For most of the projects there might be a second and/or third interview with a Team Lead or an Operations Manager.
  • At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote

Similar Jobs

endava - Facility Intern

endava

Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
PwC - Financial Crime Unit (FCU) Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
160over90 - Director, Partnerships (Cricket)

160over90

Dubai, Dubai, United Arab Emirates (On-Site)
2 Months ago
Ion - Contract and Commercial Data Analyst

Ion

Dublin, County Dublin, Ireland (On-Site)
5 Months ago
Coupa - Sr. Staff Accountant, LATAM Accounts

Coupa

Bogota, Colombia (Hybrid)
8 Months ago
Nium - Senior Business Development Manager

Nium

London, England, United Kingdom (Hybrid)
1 Month ago
Rain - Senior Business Development Manager

Rain

(Remote)
1 Week ago
ISS Stoxx - Business Development Associate

ISS Stoxx

Sydney, New South Wales, Australia (On-Site)
3 Months ago
Ion - Business Analyst - Graduate Development Program

Ion

Pisa, Tuscany, Italy (On-Site)
9 Months ago
Apple - Apple Services Operations, Business Analyst - Sports & TV+

Apple

Austin, Texas, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Morning Star - Implementation Consultant

Morning Star

New Delhi, Delhi, India (Hybrid)
1 Month ago
Accurate - Solutions Consultant

Accurate

United States (Remote)
3 Months ago
Amber - Customer Support Agent with English and Thai

Amber

Manila, Metro Manila, Philippines (On-Site)
11 Months ago
Keywords Studios - Implementation Specialist II

Keywords Studios

Pune, Maharashtra, India (Hybrid)
2 Months ago
Advanced Systems Group, LLC - Senior Broadcast Engineer

Advanced Systems Group, LLC

Los Angeles, California, United States (Remote)
1 Year ago
Vertx Inc. - Payroll Tax Research Analyst

Vertx Inc.

United States (Remote)
1 Year ago
ISG - Jr Procurement Specialist

ISG

United States (Remote)
2 Months ago
Universal Music Group - Senior Coordinator, Production

Universal Music Group

Santa Monica, California, United States (On-Site)
1 Week ago
beghou consulting - Consultant

beghou consulting

Pune, Maharashtra, India (Hybrid)
8 Months ago
Divensi - Engineering Administrator/Systems Administrator/Systems Engineer

Divensi

Springfield, Virginia, United States (On-Site)
7 Years ago

Get notifed when new similar jobs are uploaded

Jobs in United States

Ettain Group - iSeries Developer

Ettain Group

Houston, Texas, United States (On-Site)
10 Years ago
22squared - Assistant Media Buyer

22squared

Atlanta, Georgia, United States (Remote)
2 Months ago
Feld Entertainment - Body Refurb Technician

Feld Entertainment

Ellenton, Florida, United States (On-Site)
9 Months ago
Zones - Field Services Technician

Zones

Boston, Massachusetts, United States (On-Site)
1 Month ago
BioFire - Field System Engineer

BioFire

Baltimore, Maryland, United States (On-Site)
1 Month ago
Yahoo - Senior Software Engineer

Yahoo

United States (Hybrid)
1 Month ago
Tencent - Camera Designer

Tencent

Irvine, California, United States (On-Site)
1 Month ago
Apple - IT Operations Project Manager, Partner Solutions and Tech

Apple

Austin, Texas, United States (On-Site)
3 Months ago
Aisera - Enterprise Customer Success Manager

Aisera

Palo Alto, California, United States (Hybrid)
1 Year ago
Dream world  - Senior Game Designer, MMO Sandbox

Dream world

Redwood City, California, United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

Aera Technology - Business Development Representative

Aera Technology

San Francisco, California, United States (On-Site)
6 Months ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

England, United Kingdom (Remote)
4 Months ago
Bright Edge - Business Operations Associate II

Bright Edge

Cleveland, Ohio, United States (On-Site)
4 Months ago
Toast - Business Development Manager

Toast

Edinburgh, Scotland, United Kingdom (Hybrid)
1 Month ago
Sandsoft Games - Business Development Director

Sandsoft Games

(Remote)
4 Months ago
Rackner - Business Development & Capture Associate

Rackner

(Remote)
2 Months ago
WebMD - Director, Business Development

WebMD

Newark, New Jersey, United States (On-Site)
4 Months ago
Windranger - Business Development Specialist

Windranger

Apac, Northern Region, Uganda (Remote)
4 Months ago
level ai - Business Analyst - Strategy and Operations

level ai

Noida, Uttar Pradesh, India (Hybrid)
2 Weeks ago
Sprinkler - Field Sales Enablement Business Partner (APJ)

Sprinkler

Singapore (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?

Pune, Maharashtra, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Gurugram, Haryana, India (On-Site)

Pune, Maharashtra, India (Hybrid)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug