Senior Business Development Manager

2 Months ago • 4-8 Years • Business Development

Job Summary

Job Description

Keywords Studios seeks a Senior Business Development Manager (internal recruitment only) to drive sales of Player Engagement services (Player Support, Player Safety, Helpshift ticketing platform, Community Management) across Europe. This fully remote role requires strategic sales planning, client relationship building, and service expansion. Responsibilities include identifying high-potential clients, designing sales strategies, managing sales cycles, delivering exceptional client support, representing Keywords at industry conferences, and producing insightful reports. Success requires proven experience selling player support services, community management, and player safety solutions within the gaming industry; expertise in ticketing CRM systems and player support technologies; and strong collaboration skills.
Must have:
  • Sell player support services in gaming
  • Manage client relationships
  • Develop sales strategies
  • CRM and support tech expertise
  • Excellent communication skills
  • Report generation and analysis

Job Details

Description

We are looking for experienced Business Development Managers to drive sales for our diverse service lines in 2025. This role focuses on our Player Engagement services, including Player Support, Player Safety, our Helpshift ticketing platform, and Community Management. As a fully remote position based in Europe, the Business Development Manager you will play a crucial role in our player engagement solutions team—leading strategic sales initiatives, building lasting client relationships, and expanding our service offerings. Your expertise will be instrumental in driving growth and shaping the future of our business.

Take the next step in your sales career and lead the way in gaming innovation with Keywords Studios’ team! 🚀🔥

Requirements

What are we looking for? Our Business Development Manager has a knack for the following skills:

  • Collaborate with our operations experts, our solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering 
  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion. 
  • Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle. 
  • Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery. 
  • Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement. 
  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making. 
  • Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success. 

Leadership

  • Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities.
  • Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement.
  • Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery.

Communication

  • Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement.
  • Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships.

Business

  • Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction.
  • Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth.

Analytics

  • Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making.
  • Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates.

You'd be a great fit for this role if you have:

  • Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors. While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services.
  • Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth.
  • Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience.
  • Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment.
  • Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients.

Benefits

Phases of our recruitment journey:

  • You send us your application with your updated resume and application form.
  • After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview.
  • At the end of our journey - hopefully you will receive an offer!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

____________________________________________________________________________

Role Information: EN

Studio: Keywords Studios

Location: Europe, Poland

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

Similar Jobs

Lucid Reality Labs - XR Project Manager

Lucid Reality Labs

United Kingdom (Remote)
4 Months ago
Capgemini - Business Consultant (Smart Assets)

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Onehouse - Product Manager

Onehouse

Bengaluru, Karnataka, India (Hybrid)
2 Years ago
INTEL - Graduate Talent (Solution Enabling Engineer)

INTEL

Penang, Malaysia (On-Site)
3 Weeks ago
Easygo - Senior Product Manager (KICK)

Easygo

Melbourne, Victoria, Australia (On-Site)
2 Weeks ago
Salesforce - Technical Architect - MuleSoft

Salesforce

Tokyo, Japan (Remote)
5 Months ago
Google - Territory Manager, Google Workspace New Business

Google

Gurugram, Haryana, India (On-Site)
1 Month ago
Hitachi - Business Development / Account Director (w/m/d)

Hitachi

(Remote)
7 Months ago
Paytm - Bengaluru - Team Lead - Sales

Paytm

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Beghou Consulting - Sr. Consultant

Beghou Consulting

Pune, Maharashtra, India (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Ettain Group - Sr. UX Designer

Ettain Group

Westlake, Texas, United States (On-Site)
10 Years ago
Beta Craft - Senior NodeJS Developer

Beta Craft

Pune, Maharashtra, India (On-Site)
1 Year ago
PwC - Finance Associate FT - Davao

PwC

Davao City, Davao Region, Philippines (On-Site)
8 Months ago
samsung semiconductoer - Staff Engineer, Performance Modeling Architect

samsung semiconductoer

San Jose, California, United States (On-Site)
2 Weeks ago
Nagarro - SAP Product Compliance Consultant

Nagarro

Germany (Remote)
2 Months ago
Google - Staff Software Engineer, Android, Google Store App

Google

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Rackspace Technology - Sr Service Now Developer III-IN (R-20074)

Rackspace Technology

India (Remote)
7 Months ago
In mobi - Executive Assistant

In mobi

San Mateo, California, United States (On-Site)
1 Month ago
Dubit - Producer

Dubit

(On-Site)
9 Months ago
LEGION - Platform Product Manager

LEGION

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Silesian Voivodeship, Poland

Reality studios - Senior UI/UX Mobile Games Artist

Reality studios

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Week ago
Veeam Software - Senior Territory Manager

Veeam Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
PwC - Senior Workday Talent and Learning Consultant

PwC

Warsaw, Masovian Voivodeship, Poland (Hybrid)
7 Months ago
SimCorp - Workday HCM Consultant – Senior IT Application Specialist

SimCorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Week ago
Activision - Expert Systems Designer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
Activision - Senior Multiplayer Gameplay Programmer

Activision

Warsaw, Masovian Voivodeship, Poland (On-Site)
6 Months ago
Huuuge Games - Senior Java Software Engineer

Huuuge Games

Masovian Voivodeship, Poland (Hybrid)
3 Months ago
VGW - DevOps Engineer

VGW

Kraków, Lesser Poland Voivodeship, Poland (On-Site)
1 Month ago
Techland - Junior Data Analyst

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
2 Weeks ago
SOFTSWISS - Business Development Manager

SOFTSWISS

Poznań, Greater Poland Voivodeship, Poland (Remote)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

ION - Senior Technical Consultant - Endur

ION

New York, New York, United States (On-Site)
7 Months ago
Yodo1 - Business Development Manager, Game Publishing

Yodo1

(Remote)
11 Months ago
Hitachi - Business Development / Account Director (w/m/d)

Hitachi

(Remote)
7 Months ago
Google - Account Strategist, Mid-Market Sales

Google

New York, New York, United States (On-Site)
1 Month ago
Epic Games - External Development Manager

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
1 Month ago
Collective Ace Group - Business Development Manager

Collective Ace Group

Berlin, Berlin, Germany (Remote)
4 Months ago
AppLovin - Analyst, Business Operations

AppLovin

Beijing, Beijing, China (On-Site)
5 Months ago
Google - Database Sales Specialist Manager, Google Cloud

Google

Singapore (On-Site)
1 Month ago
Tribe Gaming - Director of Sales

Tribe Gaming

Austin, Texas, United States (Hybrid)
9 Months ago
NinjaVan - Enterprise Sales Specialist, Digital Services

NinjaVan

Subang Jaya, Selangor, Malaysia (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Keywords Studiosare the leading provider of creative and technical services to the global video game industry. We are trusted and relied upon by 23 of 25 top video game companies to collaborate with them throughout the concept, development, and live operations of the most popular AAA franchises in the world. Great games are the product of great teams, and exceptional individuals are essential to their success. Are you ready to be part of something truly remarkable and unlock your full potential?

Pune, Maharashtra, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

Pune, Maharashtra, India (Hybrid)

Pune, Maharashtra, India (Hybrid)

Katowice, Silesian Voivodeship, Poland (On-Site)

Pasig, Metro Manila, Philippines (Remote)

Gurugram, Haryana, India (On-Site)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug