Senior Business Operations Analyst, Payments Growth

1 Month ago • 1-2 Years • Business Development

Job Summary

Job Description

PhonePe is India’s leading digital payments company with 50 crore registered users and 3.7 crore merchants. This role involves working on operations and growth initiatives for the online business, requiring collaboration with cross-functional stakeholders. Responsibilities include managing day-to-day business operations, coordination with internal and external stakeholders, monitoring business reporting, and providing data analytics support. The role focuses on execution, proactivity, and a merchant-first attitude, handling escalations and ensuring prompt resolutions. Key activities include transaction analysis, MCC mapping, business and product health analysis, offer setup, spearheading integrations, managing agreement closures, invoice payments, and resolving payment-related escalations, refunds, and settlements. The role also involves identifying areas for automation and coordinating its implementation.
Must have:
  • 1-2 years experience in operations/fintech/payments
  • Driver personality, pushing for clarity and delivery
  • Orientation to execute multiple activities seamlessly
  • Strong communication and negotiation skills
  • Strong stakeholder management skills
  • Ability to deal with ambiguity
  • Advanced Excel/Google Sheets knowledge
Good to have:
  • Graduate/MBA from tier 1 or tier 2 college
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Description 

 

1. The role would offer an opportunity to work on ops & growth related tasks &
initiatives for Online Business.
2. Should possess an ability to work with multiple cross functional stakeholders.
3. Be responsible for handling day to day business operations and coordination with
both external and internal stakeholders across varied industry segments.
4. Be responsible for management of monitoring, business reporting and any ad hoc
reporting required from time to time. Proficient knowledge of excel/ google sheets is
a must.
5. Strongly focused on execution, hustler, proactive learner with a go-getter attitude.
6. Merchant-first attitude. Coordination with various stakeholders while handling
escalations on a day to day basis to provide prompt resolution to the merchants,
ensuring best merchant experience.
7. Addressing internal queries, data requirements and escalations regarding category
transactions.
8. Data Analytics Support & trendline reasoning -

i. Monitoring & extracting relevant data points & MIS from our analytics
dashboards for further actioning
ii. Transaction analysis (increase/ dip) & follow-up with partners on
reasons thereof
iii. MCC mapping, coordination for MCC clean-up & monitoring
iv. Biz & Product health analysis
v. Track ETA vs closure of due analyses

9. Offers & CRM - Work closely with internal teams to set up offers, promotional

10. Collaborate with internal and external business + technical teams to spearhead
integrations and go-live.
11. Following up for agreement closures and invoice payments.
12. Working with internal teams, to ensure timely account launches - by overseeing
payment solution roll-outs.
13. Solving payments-related escalations and refunds & settlement-related issues
14. Providing a bridge between merchants’ operations/ accounts teams and our internal
stakeholders.
15. Identifying areas of operations that require automation and coordinating with
stakeholders for implementation of the same.

Requirements:

1. Minimum work experience of 1-2 years in the operations/ fintech/ payments
industry.
2. A-driver-personality - constantly pushing toward clarity and delivery while balancing
the need for a great collaboration.
3. Orientation to execute multiple activities in a seamless manner.
4. Strong communication skills and ability to negotiate for one's requirements.
5. Strong stakeholder management skills.
6. Ability to deal with ambiguity in a fast-paced target focused environment
7. Advanced knowledge of Excel/ Google sheets.
8. Qualifications - Graduate/MBA from tier 1 or tier 2 college preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Similar Jobs

Decagon - Strategic Solutions Engineer

Decagon

San Francisco, California, United States (On-Site)
3 Months ago
Univision - Marketing Senior Analyst

Univision

Miami, Florida, United States (On-Site)
1 Month ago
Stepico - Middle Project Manager

Stepico

(Remote)
4 Months ago
Guardian - Head of Group Benefits and Enterprise Events

Guardian

United States (Remote)
1 Week ago
Nagarro - Principal Engineer, Delivery

Nagarro

Mexico (Remote)
9 Months ago
codeninja  - Business Developer

codeninja

United States (Remote)
4 Months ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Spain (Remote)
4 Months ago
DataVisor - Business Operations Analyst

DataVisor

Mountain View, California, United States (Hybrid)
3 Weeks ago
Rippling - Senior Business Operations Manager, Marketing Strategy & Planning

Rippling

New York, United States (On-Site)
9 Months ago
Sabre India - Business Development Manager – Lodging, Ground & Sea (APAC)

Sabre India

Shanghai, China (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

fluence - Sr. Business Analyst, Production Planning

fluence

Houston, Texas, United States (Hybrid)
3 Months ago
Handy games - Internship as Game Artist

Handy games

Germany (On-Site)
1 Month ago
Electronic Arts - Asia Planning Analyst

Electronic Arts

Sydney, New South Wales, Australia (Hybrid)
1 Month ago
Nagarro - Associate Director, Delivery

Nagarro

Shanghai, Shanghai, China (On-Site)
9 Months ago
IMC - Project Manager – Strategic Initiatives

IMC

Chicago, Illinois, United States (On-Site)
3 Months ago
Sourcegraph  Inc  - Customer Success Manager, Enterprise - EMEA

Sourcegraph Inc

London, England, United Kingdom (On-Site)
3 Weeks ago
AECOM - Senior Electrical Engineer - Buildings Projects

AECOM

Winnipeg, Manitoba, Canada (Hybrid)
1 Month ago
Nice - Customer Success Manager

Nice

Atlanta, Georgia, United States (Hybrid)
1 Month ago
SweatPals - Growth Marketing Manager

SweatPals

Austin, Texas, United States (Hybrid)
4 Months ago
Payactive - Sales Specialist-Mid Market

Payactive

Milpitas, California, United States (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Nagarro - Associate Staff Engineer, Cloud

Nagarro

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Assystems - Resident Engineer cum Highway  Engineer

Assystems

Aizawl, Mizoram, India (On-Site)
9 Months ago
Antarctica Global - Research & Sustainability Analyst

Antarctica Global

Mumbai, Maharashtra, India (Remote)
4 Months ago
cyara - Senior Software Engineer - Backend Telephony

cyara

Hyderabad, Telangana, India (Hybrid)
9 Months ago
Salesforce - Lead Specialist Solution Engineer

Salesforce

Mumbai, Maharashtra, India (On-Site)
1 Week ago
Gallagher - Data Scientist

Gallagher

Bengaluru, Karnataka, India (On-Site)
8 Months ago
Fictiv - Senior Product Designer

Fictiv

Pune, Maharashtra, India (On-Site)
1 Month ago
Haleon - Global Reward Operations Manager

Haleon

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Deutsche Bank - Confirmations Analyst

Deutsche Bank

Bengaluru, Karnataka, India (Hybrid)
10 Months ago
Lytx,  Inc  - Senior HR Manager

Lytx, Inc

Bengaluru, Karnataka, India (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

humble bundle  - Business Developer, Software

humble bundle

United States (Remote)
1 Week ago
Sika Group - Business Development Manager - Solar

Sika Group

Vadodara, Gujarat, India (On-Site)
2 Months ago
Harvey - Strategic Business Development Lead, EMEA (Tax)

Harvey

London, England, United Kingdom (Hybrid)
1 Week ago
Yahoo - Business Development, Partner Manager

Yahoo

United States (Hybrid)
2 Weeks ago
Diligent Corporation - Business Development Representative I

Diligent Corporation

New York, United States (Hybrid)
3 Weeks ago
Ion - Business Analyst - Graduate Development Program

Ion

Milan, Lombardy, Italy (On-Site)
9 Months ago
ClearPoint Recruitment - Recruitment Business Development Manager

ClearPoint Recruitment

Darlington, England, United Kingdom (On-Site)
5 Years ago
Precisly - Business and Operations Analyst

Precisly

Bielsko-Biala, Silesian Voivodeship, Poland (On-Site)
3 Weeks ago
Iron Mountain - Business Development Manager

Iron Mountain

Alcobendas, Community Of Madrid, Spain (On-Site)
1 Week ago
Opendoor - Business Operations Lead, Partnerships

Opendoor

Phoenix, Arizona, United States (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by PhonePe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug