Senior Business Operations Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Business Operations Manager – Expedia & Portfolio Brands

At Expedia Group, our mission is to power global travel for everyone, everywhere. If you are passionate about building incredible customer experiences and seek a collaborative, dynamic, and fast-paced environment, you will love the Expedia & Portfolio Business Team. 

We are looking for a Senior Manager of Business Operations to join Expedia & Portfolio Brands Business team. This role will be responsible for diving deep into customer data to help identify ways to solve customer pain points and enhance experiences, bringing our cross-LOB strategic initiatives to life, and managing business reviews and the overall operations of our business team.
This is a great opportunity to join the surging travel industry and help drive the business forward while working on impactful and complex problems. If you are energized by the idea of delivering business outcomes by rolling up your sleeves, bringing teams together and making an impact, you'll be a great fit.

In this role, you will:

• Customer Insights Mining & Opportunity Identification: Enhance customer experiences by analyzing traveler feedback, identifying top pain points and opportunities and implementing strategies to improve to traveler experience across touchpoints.

• Business Operations: Manage the overall operations of the business team including oversight of strategic project tracking and management, support the development of monthly and quarterly business reviews, manage product reviews, and work with business leads to maintain the business team confluence hub.

• Strategic Project Management: Lead strategic initiatives by partnering with cross-functional teams to scope, prioritize, and manage impactful cross-LOB projects that enhance customer experience and drive business growth.

• Opportunity Identification & Sizing: Conduct data-driven analyses to size business opportunities, evaluate trade-offs, and develop financial models that inform decision-making.

• Planning: Collaborate closely with Marketing, Product Analytics, Product & Tech, Supply, Analytics and Finance teams to build forward looking annual / 3-year strategic and operational plans.

Experience and qualifications:  

• Bachelor's degree (Business Management, Economics, Finance), MBA preferred; or equivalent in related professional experience 

• 8+ years of business management, B2C ecommerce or B2C strategy.

• Curious and passionate, with a desire to continuously learn more, which you use to understand business operations and the levers that drive profitable growth  

• Experience managing and implementing multiple, complex project workstreams.

• Strength in synthesizing customer data, developing insights and defining actionable plans to improve customer experiences.  

• Demonstrated ability to work in cross-functional teams, influence and align stakeholders to achieve successful business outcomes without direct organizational authority 

• Experience driving operational efficiency, reviewing processes, improving workflows and tracking, managing business reviews and ensuring team collaboration.

• Motivated by goal achievement and continuous improvement, with enthusiasm and strive to motivate your team and the wider organization

• Experience with Confluence preferred.

The total cash range for this position in Austin is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $155,000.00 to $217,000.00. Employees in this role have the potential to increase their pay up to $248,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Dallas is $146,000.00 to $204,500.00. Employees in this role have the potential to increase their pay up to $233,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.