Senior Business Systems Analyst, Netsuite

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive is seeking a techno-functional Senior Business Systems Analyst to support systems analysis, requirements gathering, systems optimization, process improvements, reporting, and, when needed, project management within Attentive’s financial systems portfolio. The ideal candidate will serve as a subject matter expert for NetSuite ERP and Zone Billing, supporting critical cross-functional initiatives and projects. In this role, you will collaborate with finance, IT, and other departments to implement system enhancements and streamline financial processes, acting as a key partner within the business systems group. Additional responsibilities include managing financial data governance and integrity, as well as providing end-user training to ensure smooth adoption and system utilization.

• Create a well-defined SOP for our BSA org to ensure consistency in the practice within the Business Systems org.
• Run cross-functional requirement sessions to elicit, document, and define business requirements to identify functional scope for enterprise-size projects.
• Prepare current-state documentation inclusive of all data flows, process flows, integration and workflows.  This will include runbooks on updates to the product catalog and the impacts on Order to Cash operations.
• Contribute to the maintenance of our critical business systems, responding to issues and incidents in Jira, working with other cross-functional teams to balance priorities, risk, and schedules as required.
• Triage bugs and incidents to address tasks such as  item configuration, workflows, custom fields, custom records, dashboards, advanced templates, multibook entities, searches, reporting changes, and other related administration duties.
• Review and Analyze financial data and supporting new product configuration

• 5+ years of experience and working knowledge of Oracle Netsuite core functionality, subscription business models, and recurring billing systems.
• Expertise with requirements gathering, process mapping, and designing business requirements and system configuration.  Hands-on experience managing the entire SLDC specifically within the Agile Framework and familiarity with RACI a plus.
• Experience with process areas like O2C, Revenue Recognition, Procurement, GL, AR, FA, AP, etc.
• Experience with supporting integrations between Netsuite and other business systems (for example Salesforce, Expensify, REST API etc.)
• Experience writing SQL to query relational databases. Advanced data analysis and reconciliation in Excel/Gsheet 
• Experience with providing ongoing support and maintenance for NetSuite applications, including troubleshooting and resolving issues
• Knowledge of data migration best practices
• Excellent communication and analytical problem-solving skills.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $95,000 - $120,000 annually + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.