Senior Client Relationship Executive

Company:

Mercer

Description:

We are seeking a highly motivated and experienced Senior Client Executive, Employee Benefits  to join our Thailand Employee Benefits team. The ideal candidate will be responsible for managing and growing client relationships, providing strategic guidance on employee benefits programs, and ensuring the delivery of high-quality service.

This role requires a deep understanding of employee benefits, strong communication skills, and the ability to work collaboratively with clients and internal teams.

We will count on you to:

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned clients portfolio.

• Understand your clients’ guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.

• Presents benchmarking data, claims analysis and provides relevant market trends / insights to clients as part of the renewal process.

• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.

• Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.

• Check of policy contracts, endorsements, invoices to ensure accuracy.

• Ensure prompt internal financial reporting and payment collection of insurance premium and / or fees from clients.

• Update global benefits systems to provide accurate information for your global / regional clients in a timely manner.

• Maintain collaborative relationships with colleagues from global, regional and local support teams working through tasks / requests / issues and ultimately providing value-add deliverables to clients.

• Identify opportunity to up- and cross-sell inter-department services that fulfill and/or add value to clients.

• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Bachelor’s degree in Business, Human Resources, or a related field

• Minimum of 3 years of experience in employee benefits, client management, or a related field in insurance broking industry

• Proven track record of successfully managing client relationships and driving business growth.

• Strong knowledge of employee benefits products, services, and regulations.

• Excellent communication, negotiation, and presentation skills.

• Ability to analyze complex information and develop strategic solutions.

• Strong organizational skills and the ability to manage multiple priorities effectively.

What makes you stand out:

• Resilient with previous client facing sales experience

• Looking to develop career and a growth mind-set approach

• Ambitious nature and a keen contributor within a team environment

• Articulate with strong client facing and stakeholder management abilities

• Proficient in English/ Chinses /Japanese is a plus 

Why join our team:

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and retirement plans.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.