Senior Commercial Manager - SMB
Job Summary
Job Description
- 12 years of experience in commercial management
- Bachelor's degree in Business, Marketing, Finance, or related field
- Understanding of market dynamics and customer needs
- Excellent strategic thinking and analytical skills
- Ability to collaborate effectively across departments
- Strong communication and interpersonal skills
- Experience leveraging machine learning or AI
- Experience in financial management and P&L optimization
- Flexible work environment
- Employee share options
- Health and life insurance
8 skills required
Job Details
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This job designs and defines the SMB strategy, manages process escalations, collaborates on priorities, researches new opportunities, and engages with cross functional partners. It involves setting strategic direction, managing stakeholder relationships, and overseeing the delivery of key product and platform infrastructures. This role is pivotal in driving our business forward by understanding the customer, competitive landscape, product, legal, and financial system constraints. The ideal candidate will:Understand the Customer and Market: Conduct thorough market analysis to understand customer needs, competitive landscape, and industry trends. Stay informed about product capabilities, legal requirements, and financial system constraints to ensure compliance and strategic alignment.
Define Strategic Priorities: Collaborate closely with customers to gather insights and feedback, using this information to define strategic priorities that will inform and shape the product roadmap. Ensure that customer needs are at the forefront of all strategic decisions.
Partner and Collaborate: Build and maintain strong partnerships with internal and external stakeholders, including product teams, legal, finance, and other key departments. Foster a collaborative environment to drive cross-functional initiatives and achieve business objectives.
Operational Execution: Ensure end-to-end execution across functions is customer-centric, including sales, marketing, pricing, finance, product, integration, partnerships, and customer support. Drive operational excellence to deliver seamless customer experiences.
Financial Management: Deliver against financial targets, manage, and optimize the P&L. Implement strategies to maximize profitability and ensure sustainable growth.
Job Description:
The ideal candidate will:
Understand the Customer and Market: Conduct thorough market analysis to understand customer needs, competitive landscape, and industry trends. Stay informed about product capabilities, legal requirements, and financial system constraints to ensure compliance and strategic alignment.
Define Strategic Priorities: Collaborate closely with customers to gather insights and feedback, using this information to define strategic priorities that will inform and shape the product roadmap. Ensure that customer needs are at the forefront of all strategic decisions.
Partner and Collaborate: Build and maintain strong partnerships with internal and external stakeholders, including product teams, legal, finance, and other key departments. Foster a collaborative environment to drive cross-functional initiatives and achieve business objectives.
Operational Execution: Ensure end-to-end execution across functions is customer-centric, including sales, marketing, pricing, finance, product, integration, partnerships, and customer support. Drive operational excellence to deliver seamless customer experiences.
Key Responsibilities:
Growth & Strategic Outcomes:
Design and define the SMB (Small and Medium Business) strategy for an identified country, supporting the execution of local SMB priorities, and analyzing and interpreting SMB performance.
Implement hands-on execution coordination of local and global cross functional initiatives.
Manage process escalations to remove obstacles for the strategy execution while proposing and supporting change implementation to strategy.
Collaborate and define priorities based on global commercial SMB strategy.
Research new opportunities with an emphasis on driving growth and strategic outcomes by increasing new merchant acquisition, activation, and adoption of PayPal products through merchant journey and lifecycle.
Engage with ongoing cross-functional partners regularly, improving relationships and operational efficiencies.
Direct, set, and define customized market/regional specific product and technology strategies.
Manage stakeholder relationships and oversee the delivery of key product and platform infrastructures.
Set strategic direction and roadmap to enhance product experience and business metrics
Product Discovery & Sales Enablement:
Enhance intuitive discovery of relevant products and services through organic in-product and marketing experiences.
Enable direct sales and partner distribution channels to leverage in-product marketing and experiences to increase Products Per Merchant.
Partner cross functionally to define and implement cross-sell and upsell strategies, sales campaigns, experiments, promotions, placements, and experiences to drive adoption.
Maximize existing merchant utilization of products per merchant through cross-functional collaboration with marketing, product experiences, servicing, and other channels.
Merchant Experience Optimization:
Identify and drive optimizations to provide merchants with more guided, personalized, and intuitive experiences.
Leverage marketing and in-product experiences, and other unassisted channels to drive merchant sign-up, activation, promotion, cross-sell, upsell, merchant migration, pilot enrollment, early opt-in registration, and engagement/retention through the merchant lifecycle.
Align cross-functionally to define business priorities for decision-based frameworks and rules engines.
Ensure organic experiences are generated in alignment with SMBs' jobs to be done and outcomes.
Qualifications:
Minimum of 12 years of relevant work experience and a Bachelor's degree in Business, Marketing, Finance, or related field.
Proven experience in commercial management or a similar role, preferably within the payments industry.
Strong understanding of market dynamics, customer needs, and competitive landscape, leveraging machine learning or AI to drive business outcomes is a plus.
Excellent strategic thinking and analytical skills.
Ability to collaborate effectively across departments.
Strong communication and interpersonal skills.
Experience in financial management and P&L optimization.
Preferred Qualification:
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The US national annual pay range for this role is $123,500 to $212,850For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
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