Outscal Logooutscal logo

Senior Community Manager

11 Hours ago • 5 Years + • Community Management

Job Summary

Job Description

As a Senior Community Manager at KingsIsle, you'll be the bridge between game teams and players across Wizard101, Pirate101, and Ravenwood Academy. Responsibilities include representing the company publicly, addressing community concerns, planning community roadmaps, collaborating with marketing, running social media campaigns, and managing content creators. You'll execute community projects, conduct livestreams, and create performance reports. The ideal candidate possesses 5+ years of experience managing online video game communities, strong communication skills, and a passion for community engagement. This role requires strong organizational and creative abilities, proficiency in social media platforms, and comfort with live streaming.
Must have:
  • 5+ years experience managing online video game communities
  • Excellent communication & problem-solving skills
  • Social media expertise & live streaming comfort
  • Data analysis & reporting proficiency
  • Community engagement strategy & execution
Perks:
  • Unlimited PTO
  • Medical, dental, and vision care
  • 401K with employer match
  • Lifestyle benefits program
  • Employee learning program
  • Refreshments and snacks

Job Details

Description

We believe great games can't exist without a driven team and passionate community working together in unison. As a Senior Community Manager at KingsIsle, you will spearhead community efforts across all of our titles (Wizard101, Pirate101, Ravenwood Academy) and be a prominent public figure that represents our company. You will be the crucial bridge between our internal game teams and our game communities – making sure player feedback is heard and passed on, providing helpful answers to player questions, and creating community engagement strategies.  

Requirements

  • 5+ years' experience managing online video game communities professionally (bonus points for live service game experience!)    
  • You’re able to communicate efficiently and professionally in fast-paced situations 
  • You’re an adaptable organizer who loves to plan ahead and come up with effective solutions to problems 
  • You love to flex your creative muscles and are “in the know” when it comes to current trends 
  • You feel comfortable and confident with streaming on camera utilizing platforms such as Twitch and YouTube  
  • You know social media platforms like the back of your hand and understand what makes them tick  
  • You love data and making new discoveries about the things you work on 
  • You’re an excellent team player and collaborator, but are also able to operate independently when the situation calls for it 
  • You have excellent Microsoft Office proficiency  
  • You have strong written and verbal communication skills 

Responsibilities

  • Being the public face of Kingsisle games – making sure that our community’s concerns are addressed in a timely manner, interacting with our players across multiple different channels, and providing clear messaging when important news needs to be communicated.  
  • Taking ownership of the community roadmap and using it to plan critical community beats throughout the year.  
  • Working with our Associate Community Manager to run community activations and providing feedback as needed.  
  • Working closely with the Marketing team to ensure all community activations align with the wider department and studio goals.  
  • Crafting fun, effective, and engaging social media campaigns to entertain our audience and grow our brand awareness.  
  • Brainstorming, planning, and executing community-centric projects such as contests, surveys, and newsletters.  
  • Managing our content creator initiatives and maintaining good relationships with our key content creators.  
  • Running livestreams in coordination with the Marketing and Design teams.  
  • Creating and sending out regular reports that summarize what community actions have taken place, how they have performed, and how you plan to improve future campaigns. 

Benefits

  • This position has the potential to shift into a people manager down the road should we see good results and effective leadership skills 
  • Unlimited PTO 
  • Medical, dental, and vision care 
  • 401K with employer match 
  • Lifestyle benefits program 
  • Employee learning program 
  • Refreshments and snacks 

Similar Jobs

Universal Music - GTS Support Analyst

Universal Music

Nashville, Tennessee, United States (On-Site)
3 Weeks ago
Nintendo - Intern - Competitive Play

Nintendo

Redmond, Washington, United States (On-Site)
4 Months ago
Evolution - Floor Operations Supervisor

Evolution

Atlantic City, New Jersey, United States (On-Site)
7 Months ago
Activision - Associate Quality Assurance Project Lead

Activision

Austin, Texas, United States (On-Site)
1 Month ago
Double Coconut - Project Management Paid Internship (Hiring Opportunity)

Double Coconut

Yerevan, Yerevan, Armenia (On-Site)
8 Months ago
SmileGate - [게임운영] PC패키지 스팀 게임 운영 담당 (GM/CM/CS)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
3 Months ago
THE GAME - Community Resource Manager

THE GAME

London, England, United Kingdom (Hybrid)
3 Weeks ago
PwC - Environmental, Social and Governance (ESG) - Audit – (Senior-)Manager

PwC

Zürich, Zurich, Switzerland (On-Site)
5 Months ago
Rank group - Chat Host

Rank group

Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
4 Months ago
Axiom Zen - Community & Social Media Manager

Axiom Zen

United States (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Mattel  Inc  - Sr Manager Human Resources - MONTOI Plant (Escobedo, Nuevo León)

Mattel Inc

Ciudad General Escobedo, Nuevo León, Mexico (On-Site)
3 Months ago
Sphere Entertainment Co - Executive Administrative Assistant

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Day ago
WebMD - Executive Director, Team Lead

WebMD

London, England, United Kingdom (On-Site)
3 Months ago
Buckman - Senior Finance Specialist - Accounts Receivables

Buckman

Chennai, Tamil Nadu, India (On-Site)
3 Months ago
Scopely - Senior Executive Assistant

Scopely

California, United States (Hybrid)
1 Month ago
Company3 Method Studios - Associate Producer

Company3 Method Studios

Santa Monica, California, United States (On-Site)
5 Days ago
TransPerfect - German Localization Games Tester (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
8 Months ago
Tesla - Service Advisor

Tesla

England, United Kingdom (On-Site)
1 Month ago
NinjaVan - Fleet Supervisor

NinjaVan

Singapore, Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Round Rock, Texas, United States

Canva - Revenue Operations Manager

Canva

Los Angeles, California, United States (Remote)
1 Month ago
Netflix - Manager, Ads Marketing - Client Engagement & Audience Development

Netflix

Los Angeles, California, United States (On-Site)
2 Months ago
NVIDIA - Performance Engineer Intern, Gaming - Summer 2025

NVIDIA

St. Louis, Missouri, United States (On-Site)
2 Weeks ago
Next Level Business Services - Adobe CQ5/AEM Architect (Full Time)

Next Level Business Services

Sunnyvale, California, United States (On-Site)
4 Months ago
NVIDIA - Senior Software Architect - Data Center Systems

NVIDIA

Santa Clara, California, United States (Remote)
2 Months ago
Meta - Software Engineer (Android OS - Embedded)

Meta

New York, New York, United States (On-Site)
4 Months ago
IGT - QA Technician III

IGT

West Greenwich, Rhode Island, United States (On-Site)
3 Months ago
ByteDance - Student Researcher (Doubao (Seed) - Foundation Model - Speech Understanding) - 2025 Start (PhD)

ByteDance

Seattle, Washington, United States (On-Site)
4 Months ago
ByteDance - Shipping Insurance Business Solution and Operations - Global Payment

ByteDance

San Jose, California, United States (On-Site)
4 Months ago
ByteDance - Machine Learning Engineer - MLDev

ByteDance

San Jose, California, United States (On-Site)
21 Hours ago

Get notifed when new similar jobs are uploaded

Community Management Jobs

Garena - Senior Associate, Community & Events

Garena

Bengaluru, Karnataka, India (On-Site)
1 Month ago
SuperPlay - Community & Social Media Manager - Disney Solitaire

SuperPlay

Tel Aviv-Yafo, Tel Aviv District, Israel (On-Site)
3 Weeks ago
Bungie - Principal Communications Manager

Bungie

(Hybrid)
3 Months ago
Spatial Studio - Community Builder & Influencer Relations

Spatial Studio

(Remote)
2 Months ago
Elsewhere - Marketing and Community Manager

Elsewhere

San Francisco, California, United States (On-Site)
10 Months ago
Scopely - Director of Community

Scopely

California, United States (Remote)
2 Weeks ago
System Era Softworks - Senior Community Manager

System Era Softworks

Washington, United States (Hybrid)
2 Weeks ago
Rank group - Chat Host

Rank group

Quatre Bornes, Plaines Wilhems District, Mauritius (On-Site)
4 Months ago
GamePoint - Game Community Manager German Speaker

GamePoint

The Hague, South Holland, Netherlands (On-Site)
2 Months ago
Assystems - Project Co-ordinator

Assystems

Kavaratti, Lakshadweep, India (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 50 Million registered players to date.

Founded in 2005, with operations in the Dallas area and Austin, KingsIsle is creating MMO entertainment offerings that are innovative, compelling, uncommon and of high quality. We have brought together a team of highly creative, energetic, accomplished and skilled professionals to develop these projects. The team consists of individuals with unique and in-depth experience in the development of video games, online environments, communications and commercial software.

KingsIsle is currently hiring at all levels and areas. Please check out our openings at https://kingsisle.catsone.com/careers/.

Texas, United States (Hybrid)

Texas, United States (Hybrid)

Texas, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by KingsIsle Entertainment

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug