Senior Community Manager
About the job
SummaryBy Outscal
Scopely seeks a Senior Community Manager with 5+ years of experience to engage and grow online communities for Monopoly Go!. Proven leadership in building and managing player communities, strong communication and content creation skills, and experience with community platforms are essential.
Description
Scopely is looking for a Senior Community Manager to join our Monopoly Go! Team in England on a remote basis.
At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
Monopoly GO! is our new casual game and a key franchise that has just become Scopely’s largest game, enjoyed by millions of players. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do
We're seeking an exceptional Senior Community Manager to join our team and deliver outstanding community management for Monopoly Go! You'll create and activate community strategies to engage with and grow our online communities. If you're an expert in building and maintaining player communities with a passion for social media and community platforms, we'd love to hear from you.
Our ideal candidate excels in communication, whether leading teams or creating compelling content behind the scenes. You're collaborative, people-focused, and skilled at supporting teams to lead and grow multiple platforms. Your main goal will be ensuring the Community team bridges the gap between the studio and players.
- Plan, build and implement community management strategies to align with wider game campaigns.
- Coordinate and collaborate with internal and external teams, including Game Design, Ops, Marketing, PR and Communications teams, to ensure brand impact, consistency and alignment.
- Lead and support a team of community managers.
- Build and lead community support teams (e.g. game masters, Moderators).
- Plan, create and curate multi-media content for all supporting community channels.
- Actively engage with the community, manage conversations and triage/assist with questions.
- Supervise and report on user feedback, channel health and trends.
- Build and execute processes for player and dev team feedback and improvements.
- Collaborate and liaise with teams and wider company departments to organise and manage deliverables and tasks.
- Plan, produce and deliver presentations and documentation.
- Build and maintain relationships with VIP community members, content creators and influencers.
- Continually develop and build on community processes, strategies, and tactics to ensure platform/channels impact and success.
- Stay up to date with community management and digital technology trends and push for ongoing iterations and improvements.
- Organise and participate in events to build community growth and engagement, and boost brand awareness.
- Assist management/leadership on additional community management tasks; take ownership and aim to complete said tasks.
What we’re looking for:
- 5+ years’ experience as a community manager.
- Passion/interest for games and gaming.
- Experience launching impactful community initiatives (e.g., building and leading an online forum/channel, launching an ambassador program, creating an event series, writing content)
- Established experience in leading teams and individuals.
- Experience with budgeting.
- Knowledge of current and emerging local and global community platforms and channel trends.
- Ability to identify and track relevant community metrics, sentiments and data (native platforms, 3rd party tools and other platforms).
- Exceptional communication skills.
- Exceptional copywriting skills.
- First-hand experience with social media building and management for brands.
- Ability to interpret website traffic and online customer engagement metrics.
- Attention to detail and ability to multitask.
- Excellent teamwork and exec-level stakeholder relationship management skills.
Bonus Points
- Passion for/experience working on platforms like Discord.
- Knowledge of online marketing and marketing channels.
- Speaking/presenting skills.
At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that! We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!
About Us
Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.
Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.
Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.
Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.
Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.
Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.
For more information on Scopely, visit: scopely.com.
TXT 8/2024
