Senior Community Manager - Project Zanaris

Are you an experienced Community Manager? Want to be a part of one of the worlds leading MMO's?

Jagex are looking for a Senior Community Manager to guide us through the next iteration of OSRS content creation.

This is an exciting opportunity to help drive the success of the recently announced Project Zanaris, and play a vital part in delivering on our product strategy. This new endeavour at Jagex will see us again drive groundbreaking MMO features by allowing players to run and customise their own game worlds. Becoming the foundation of players creating their own experiences in the game.

You will be designing exciting community campaigns in Old School RuneScape, owning parts of the Old School community spaces, contributing to the community strategy and much more. This will encompass elements of influencer management, communication strategies, delivery and more. Your experience in management and strategic thinking capabilities will shape how we think of communication, and how our players stay informed.

What you'll be doing:

• Manage the global Old School RuneScape online community.
• Develop community assets such as blogs, livestreams, and interviews.
• Maintain a strong presence and promote on community forums, social media, and within our online games.
• Assist with events, trade show and exhibitions.
• Schedule, manage and feature in broadcasted media including livestreams, videos and podcasts
• Operate and manage Jagex’s community platforms including Discord and social media profiles.
• Work with the Lead Community Manager to develop robust action plans in support of the Old School product and improvements within the Community Management team.
• Own community initiatives, highlighting what is required to make a content release happen and managing the moving parts such as copy, content creation, surveys, social engagement, and sentiment reporting.
• Create, develop and manage compelling in-game and real-world campaigns; utilising cross-team collaboration, engagement strategies, and project management to connect staff, players and communities.

What you'll need:

• Experience in community management, preferably within the gaming industry.
• A passion for gaming, especially MMO’s, and the changes that community management can bring to positively improve the player experience.
• Experience working closely with product teams and providing feedback based on player sentiment.
• Demonstrable experience in creating and executing community campaigns.
• Proficient in using social media platforms for community engagement and promotion.
• Understanding and experience of influencer management.
• Comfortable in a fast-paced, dynamic environment and able to manage multiple tasks effectively.
• Proficient in using community sentiment analysis tools and data analysis.
• Willingness to travel to trade shows and exhibitions.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan
• Minimum 6% Pension contributions
• Employee Assistance Programme & onsite Counselling
• Life Insurance
• Discretionary annual performance bonus
• Enhanced family leave policies from day 1
• Flexible working hours
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where in the UK you log in.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

About Jagex:

Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together – with each other and with us – inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.