Senior Creator Success Manager

COMMUNITY

What We Do

The Community team serves as a listener and a voice to the diverse and expanding development community. Our team grows, inspires, and supports a strong community while evangelizing and promoting Epic's tools and services.

What You'll Do

Epic is looking for a Senior Creator Success Manager to connect creators with best practices, insights, and programs to accelerate their success within Fortnite. The ideal candidate will have experience as a Creator in UEFN or Fortnite Creative and a passion for connecting with people and helping them grow through strong professional relationships.

In this role, you will

• Help shape and execute the vision for supporting our most engaged creators on the platform
• Advocate for creator needs with internal teams by becoming an expert in creator experience on the platform
• Directly manage a subset of strategic accounts
• Collaborate with the Creator Relations and Product teams to leverage creator feedback to inform Fortnite Creative and UEFN Roadmaps
• Adopt and develop new operational processes; Document and communicate best practices
• Get hands on with creators and teams to solve problems, design solutions, and understand bugs
• Lead and mentor a small team, with opportunity for growing the team in the future

What we're looking for

• Experience leading and growing small teams
• 6+ years of experience in Customer Success, account management, hospitality, or other disciplines with strong customer relationships
• Self-motivated individual who takes ownership of problem-solving and works proactively to improve processes
• Excellent written and verbal communication skills
• Driven to do the right thing, ability to prioritize, and taking calculated risks to create maximum impact
• You're user-focused, passionate, scrappy, solutions-focused, and innovative. These traits equal success at Epic and influence everything we do
• Passion for gaming and the gaming community
• Previously published creator in any video game ecosystem (bonus points if its Fortnite Creative)

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.