Senior Customer Service Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

The role involves creating and updating new customer accounts and records within the CRM database according to specified requirements. Key responsibilities include clearly understanding customer needs, instructions, and specifications. The representative will be responsible for accurately maintaining customer records with project progress updates within agreed Service Level Agreements (SLAs). Additionally, they will manage customer billing, invoice dispatch, and financial account management upon project closure, ensuring adherence to timelines.
Must have:
  • Understand customer requirements
  • Create/update CRM records accurately
  • Update customer records as per SLA
  • Manage customer billing and invoices

Job Details

Job description:

To create new customer accounts/ records in the CRM database and update the requirements to be delievered

  • To clearly understand customer requirements, instructions and specifications
  • To create new customer accounts/ records in the CRM database with all required information regarding requirements and product details
  • To regularly and accurately update the customer records/ accounts as per progress of the project as per agreed SLA
  • To accurately update billing to the customer, invoices to be sent and recovered; and, manage financial accounts pertaining to the customer on closure of the project within the agreed timelines

Similar Jobs

playrix  - Customer Support Representative (German)

playrix

Serbia (Remote)
9 Months ago
Dialpad AI - Customer Success Specialist

Dialpad AI

Pasig, Metro Manila, Philippines (Remote)
3 Weeks ago
Veeam Software - Customer Success Representative

Veeam Software

Alpharetta, Georgia, United States (Hybrid)
2 Months ago
ComeOn Group - German Speaking Customer Experience Agent

ComeOn Group

St. Julian's, Malta (Hybrid)
3 Weeks ago
Harvey - Enterprise Customer Success Manager, EMEA

Harvey

London, England, United Kingdom (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Noida, Uttar Pradesh, India

Trailer park group - AV Generalist - Intern

Trailer park group

Mumbai, Maharashtra, India (Remote)
3 Weeks ago
ansira - Site Reliability Engineer

ansira

Noida, Uttar Pradesh, India (On-Site)
3 Weeks ago
[x]cube LABS - Softskill Trainer

[x]cube LABS

Hyderabad, Telangana, India (On-Site)
1 Month ago
IMC - Software Engineering Intern

IMC

Mumbai, Maharashtra, India (On-Site)
2 Weeks ago
Toast - Director, Software Engineering

Toast

Bengaluru, Karnataka, India (Hybrid)
3 Weeks ago
Enphase Energy - Senior System Test Automation Engineer

Enphase Energy

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Zazz - Solutions Architect - Backend Development

Zazz

India (On-Site)
7 Months ago
Capgemini - PowerApps Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Boomi  - Customer Success Analyst

Boomi

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Ramboll3 - Principal Engineer, Roads

Ramboll3

Gurugram, Haryana, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Toast - Customer Care Expert - Enterprise

Toast

Omaha, Nebraska, United States (Hybrid)
1 Month ago
Nexon - Player Support Specialist (Temporary) - Global MapleStory

Nexon

El Segundo, California, United States (Hybrid)
1 Month ago
Autodesk - Senior Customer Success Manager

Autodesk

Tokyo, Japan (On-Site)
1 Week ago
USE Insider - Customer Success Manager - Australia

USE Insider

Sydney, New South Wales, Australia (On-Site)
4 Days ago
conga - Sr. Customer Success Manager

conga

Broomfield, Colorado, United States (Hybrid)
1 Week ago
USE Insider - Technical Support Specialist

USE Insider

Berlin, Berlin, Germany (Hybrid)
3 Months ago
Salesforce - Senior Customer Success Manager

Salesforce

Tokyo, Japan (Remote)
3 Months ago
Accenture - Customer Service Associate

Accenture

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Tide - Customer Support with German (Fraud Response)

Tide

Sofia, Sofia City Province, Bulgaria (Hybrid)
2 Months ago
Xplor Technologies - Customer Service Advisor - Nights

Xplor Technologies

Newcastle Upon Tyne, England, United Kingdom (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Pune, Maharashtra, India (On-Site)

North Carolina, United States (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Illinois, United States (On-Site)

California, United States (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Texas, United States (On-Site)

View All Jobs

Get notified when new jobs are added by HCL Tech

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug