Senior Customer Service Support Engineer

Kavaliro is seeking a Senior Customer Service Support Engineer to support a client in Virginia. 

REQUIRED SKILLS
The Contractor shall possess and provide the following required skills and demonstrated experience:

• Demonstrated experience in customer service
• Demonstrated experience in technical support service
• Demonstrated experience in system administration for Windows and Linux systems
• Demonstrated experience trouble-shooting hardware, telephony, and video
• Demonstrated experience deploying and testing hardware and software
• Demonstrated experience using an enterprise ticketing system
• Demonstrated experience working with Windows Operating Systems
• Demonstrated experience working with Linux Operating Systems
• Demonstrated knowledge of LAN/WAN architectures and troubleshooting
• Demonstrated working knowledge with VPN clients such as Cisco VPN and others

DESIRED SKILLS Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:

• Demonstrated exceptional security practice in working with Restricted Handling (RH) data
• Experience working with special systems such as FSA3 and FiCE
• Trained and Certified as a Data Transfer Officer
• Trained and Certified as a Krypto handling technician
• Trained to support special “Back Room” requirements
• Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

Location:

• Dulles, VA
• This position is onsite and there is no remote availability

Clearance Requirements:

• Candidates must have an active TS/SCI security clearance with a Full Scope Polygraph.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.