Senior Customer Solutions Engineer (IBM Omegamon)

• Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS.
• Familiarity with mainframe architecture and components.
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks).
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI.
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU).
• Knowledge of tailoring monitoring profiles and situations.
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills:

• Experience with installing IBM software using SMP/E.
• Applying maintenance and configuring product updates.
• Experience using Omegamon Configuration Manager.
• Defining and enabling situations (alerts), thresholds, and historical data collection.
• Implementing security settings via RACF or external security managers.
• Configuring SAF-based authentication and authorization

Integration and Automation:

• Integrating OMEGAMON with NetView, GDPS, or Service Management tools.
• Using APIs or exits for custom alert handling or automation.
• Writing and modifying JCL, REXX scripts, or CLISTs.
• Setting up historical data collection and reporting via Tivoli Data Warehouse.
• Experience with TCR or modern dashboards like Grafana is a plus.

Soft Skills and Practices:

• Analyzing performance data to tune the system and reduce overhead.
• Accurately documenting configurations and changes.
• Collaborating with operations teams, developers, and performance analysts.
• Strong written and verbal communication skills.
• Commitment to Rocket core values of trust, humanity, love and empathy.

Education and Experience:

• Bachelor’s Degree, or equivalent experience
• 8 + years as a Systems Programmer or other similar position
• 4+ years customer facing consulting experience
• Development, application lifecycle or change management experience is a plus

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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