Senior Customer Success Manager

2 Months ago • 5 Years + • Customer Service • $115,500 PA - $165,000 PA

Job Summary

Job Description

As a Senior Customer Success Manager at Zscaler, you will be responsible for owning a book of customers and advocating for their needs. You will collaborate with cross-functional teams to ensure customer deployments are completed efficiently. You will also conduct monthly and quarterly business reviews, acting as a trusted advisor. This role requires 5+ years of experience in a customer-facing role, along with fundamental knowledge of cloud services, web security, or networking solutions. This role requires a dedicated individual to ensure customer success and growth.
Must have:
  • 5+ years in a customer-facing role
  • Fundamental knowledge of cloud services or networking
Good to have:
  • Background in Internet and Security technologies
  • Background in network transformation technologies

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Customer Success Manager to join our Customer Success team, reporting to the Manager, Customer Success Management, you'll be responsible for:

  • Owning a book of customers, being the advocate and champion of their needs
  • Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
  • Running monthly and quarterly business reviews and serve as a trusted advisor to ensure business objectives are realized
  • Working closely with Sales to identify opportunities for expansion

What We’re Looking for (Minimum Qualifications)

  • 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering)
  • 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions)

What Will Make You Stand Out (Preferred Qualifications)

  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
  • A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization

#LI-Remote

#LI-AA5

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$115,500 - $165,000 CAD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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