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Senior Desktop Support L1-L2

Mexico City, Mexico (Remote)

Senior Desktop Support L1-L2

9 Hours ago • 4-8 Years • Administrative

About the job

Summary

Luxoft seeks a Senior Desktop Support L1-L2 professional to support its FinTech client. Responsibilities include providing technical support, troubleshooting, managing Microsoft Exchange (on-premises & Office 365), Windows file shares, desktop builds, deployment & maintenance (including patching VMWare Horizon VDIs & Physical desktops/laptops), administering Symphony, Slack, Microsoft Teams, SharePoint, and application license management. The ideal candidate possesses strong knowledge of Windows, Linux, and common desktop applications, excellent problem-solving skills, and exceptional communication abilities. The role requires working effectively under pressure to meet SLAs. This is a remote opportunity based in Mexico and offers excellent personal development within a dynamic, growing company.

6 skills required for this role

Test your skills to join the top 1% applicants for this job

vmware

microsoft-teams

slack

linux

hedge-funds

risk-management

Must have:

Proven experience in technical support
Strong OS (Windows, Linux) & application knowledge
Excellent problem-solving & troubleshooting
Customer-focused communication skills
Ability to meet SLA commitments
Microsoft Exchange & Office 365 admin
Windows file share & desktop maintenance
Symphony, Slack, Microsoft Teams admin

Good to have:

CompTIA A+, Network+, or ITIL certification
Chocolatey experience

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Project description

Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance.

An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft.

Responsibilities

Skills

Must have

Proven experience in a technical support role or as a service desk engineer.

Strong knowledge of common operating systems (Windows, Linux) and desktop applications.

Excellent problem-solving and troubleshooting skills.

Customer-focused with strong communication and interpersonal skills.

Ability to work effectively under pressure and meet SLA commitments.

Microsoft Exchange (on-premises & Office 365) administration

Windows fileshare, files and folders administration

Windows Desktop build, deployment & maintenance incl patching (VMWare Horizon VDIs & Physical desktops & laptops)

Symphony, Slack, Microsoft Teams administration

Sharepoint

Application licence management

Chocolatey for software packaging, deployment and management

Nice to have

IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus.

Other

Languages

English: C2 Proficient

Seniority

Senior

View Full Job Description

About The Company

Luxoft

1217 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.