Senior Desktop Support L1-L2
Job Summary
Job Description
- Proven experience in technical support
- Strong OS (Windows, Linux) & application knowledge
- Excellent problem-solving & troubleshooting
- Customer-focused communication skills
- Ability to meet SLA commitments
- Microsoft Exchange & Office 365 admin
- Windows file share & desktop maintenance
- Symphony, Slack, Microsoft Teams admin
- CompTIA A+, Network+, or ITIL certification
- Chocolatey experience
6 skills required
Job Details
Project description
Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance.
An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft.
Responsibilities
.
Skills
Must have
Proven experience in a technical support role or as a service desk engineer.
Strong knowledge of common operating systems (Windows, Linux) and desktop applications.
Excellent problem-solving and troubleshooting skills.
Customer-focused with strong communication and interpersonal skills.
Ability to work effectively under pressure and meet SLA commitments.
Microsoft Exchange (on-premises & Office 365) administration
Windows fileshare, files and folders administration
Windows Desktop build, deployment & maintenance incl patching (VMWare Horizon VDIs & Physical desktops & laptops)
Symphony, Slack, Microsoft Teams administration
Sharepoint
Application licence management
Chocolatey for software packaging, deployment and management
Nice to have
IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus.
Other
Languages
English: C2 Proficient
Seniority
Senior
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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