Senior Director, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a highly skilled and experienced Senior Director to join the Consumer Group & Global Marketing and Communications team (CGMC) as the Business Operations leader. In this role you are a trusted advisor to the CGMC leadership team and will help drive a range of multidisciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organizations operating plan. You will be responsible for driving the strategic vision, managing functional global operating budget, driving risk responsible growth opportunities and act as the principal interface with finance/corporate development, execute on performance oversight model, and streamline operating system to ensure organizational efficiency and effectiveness. Reporting into this role will be business operations and partner relations team members.

Job Description:

Senior Director, Business Operations

Location: NY

Summary

We are seeking a highly skilled and experienced Senior Director to join the Consumer Group & Global Marketing and Communications team (CGMC) as the Business Operations leader. In this role you are a trusted advisor to the CGMC leadership team and will help drive a range of multidisciplinary operating rhythms and transformation initiatives to help shape, implement, and manage the organizations operating plan. You will be responsible for driving the strategic vision, managing functional global operating budget, driving risk responsible growth opportunities and act as the principal interface with finance/corporate development, execute on performance oversight model, and streamline operating system to ensure organizational efficiency and effectiveness.  Reporting into this role will be business operations and partner relations team members.

Key Responsibilities:

Strategic Planning:

• Develop and execute the long-term strategic plan in alignment with organizational goals.

• Conduct comprehensive functional analysis to identify emerging risks, opportunities, competitive threats, and industry trends.

• Collaborate with senior leadership to define strategic priorities and initiatives that drive sustainable growth and profitability.

Financial Acumen:

• Deep financial management expertise across financial planning, and supplier ecosystem oversight.

• Functional leader for budget and spend management planning and adherence oversight – covering the scale of thousands of team members and hundreds of millions in annual operating spend.

• Strategic partner and functional lead to Corporate Development/Partnerships/M&A team in the evaluation of investments or acquisitions.

• Ability to direct spend management or re-capture initiatives including opportunity identification, instrumentation, and execution.

Operational Excellence:

• Oversee the optimization of business processes and workflows to enhance efficiency and productivity across CGMC.

• Manage operating routines that facilitate decision-making, autonomy, leadership alignment, and team engagement, inclusive of staff meetings, operational reviews, leadership off sites, All Hands, etc. Set the agenda, participate in the meetings, document decisions, and communicate outcomes.

• Implement performance metrics and key performance indicators (KPIs) to measure operational performance and identify areas for improvement.

• Drive continuous improvement initiatives to streamline operations, reduce costs, and maximize resource utilization.

Communications Leadership:

• Drive engagement across CGMC including team member communication channels – town halls, produced content, distributed/written content.

• Curate external engagements with Corporate Communications and CEO Communications teams.

Cross-functional Leadership:

• Foster collaboration and alignment across departments to ensure seamless execution of strategic initiatives and operational objectives.

• Provide leadership and guidance to functional teams, promoting a culture of accountability, innovation, and excellence.

• Serve as a key liaison between executive leadership and departmental teams, facilitating communication and alignment on strategic priorities.

Risk Management:

• Identify potential risks and challenges that may impact the organization’s strategic objectives or operational efficiency.

• Develop risk mitigation strategies and contingency plans to address identified risks and ensure business continuity.

Qualifications:

• 10+ years of business planning, financial/investment banking, and operations relevant experience in a large-scale, heavily matrixed, high-growth global function or business.

• Demonstrated ability to develop and execute strategic initiatives that drive business growth and profitability – including organic and inorganic assessment.

• Strong analytical skills with the ability to interpret complex data and market trends to inform strategic decision-making.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Data-driven and highly organized with superior project management skills.

• Demonstrated learning agility and passion for taking on new challenges and executing with high velocity.

• Exceptional verbal and written communication skills, especially with storyboarding and deck writing for diverse audiences ranging from board members, senior executives, to broad-based team member groups.

• Global and domestic travel – up to 30%.

• Bachelor’s degree in business administration, Finance, Economics, or related field; MBA or advanced degree preferred.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.