Senior Director, Site Reliability Engineering, Technical Operations Center & Observability

Who We Are:

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our products are designed for console gaming systems, PC, and mobile, including smartphones and tablets. We deliver our products through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

The Challenge:

The Senior Director of SRE/TOC and Observability will lead global teams responsible for the reliability, scalability, and performance of critical systems across both cloud and on-prem environments. This role is responsible for Site Reliability Engineering, Technical Operations Center (TOC), and enterprise observability strategy, ensuring proactive monitoring, incident response, and platform stability. The ideal candidate combines deep technical expertise with strong leadership skills to drive operational excellence, minimize downtime, and deliver a seamless experience to internal and external collaborators.

What You’ll Take On:

• Provide strategic leadership for global Site Reliability Engineering (SRE) and Technical Operations Center (TOC) teams, ensuring high availability and resilience of critical systems.
• Supervise enterprise-wide observability initiatives, including logging, monitoring, tracing, and alerting frameworks to improve system visibility and incident response.
• Establish and implement SLOs/SLIs, performance baselines, and reliability metrics aligned with business goals.
• Develop and scale a 24/7 incident response model, including incident command practices, on-call rotations, and critical issue protocols.
• Drive root cause analysis (RCA) and continuous improvement processes following major incidents.
• Partner with engineering, infrastructure, and security teams to embed reliability and operational standard methodologies into system design and delivery pipelines.
• Own and optimize TOC operations, including real-time monitoring, alert triage, and first-line response to critical issues.
• Champion automation, tooling, and self-healing systems to reduce manual interventions and improve uptime.
• Hire, mentor, and develop a high-performing team across multiple geographies and time zones.
• Collaborate with product and business partners to align operational strategies with customer needs and growth plans.
• Track and report on platform health, incident trends, and reliability critical metrics to executive leadership.

What You Bring:

Infrastructure & Cloud:

• Deep experience with cloud platforms: AWS, GCP, and/or Azure
• Proven understanding of hybrid and on-prem infrastructure (VMware, bare metal, etc.)
• Expertise in high-availability architecture, scalability, and disaster recovery planning

Monitoring & Observability:

• Hands-on experience with observability tools: Datadog, Prometheus, Grafana, New Relic, Splunk, ELK stack, or similar
• Building and tuning SLOs/SLIs, alerting thresholds, and dashboards

Automation & DevOps:

• Proficiency in Infrastructure as Code (IaC) tools: Terraform, CloudFormation, Ansible
• Understanding of CI/CD pipelines and DevOps tooling (e.g., Jenkins, GitLab CI, ArgoCD)
• Experience with container orchestration platforms: Kubernetes, Docker, Helm

Incident Management & TOC Operations:

• Experience with incident response tools: PagerDuty, ServiceNow
• Familiarity with incident command processes, RCA frameworks, and postmortem best practices
• Understanding of networking fundamentals, DNS, load balancing, and traffic routing

Security & Compliance:

• Solid understanding of security standard processes, access control, and vulnerability management
• Awareness of compliance standards (e.g., SOC 2, ISO 27001, HIPAA) relevant to operational reliability

Leadership & Communication:

• Strong analytical and decision-making skills under pressure
• Ability to lead multi-functional teamwork during high-severity incidents
• Experience scaling and mentoring global technical teams

What We Offer You:

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.