Senior E-Commerce Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Senior E-Commerce Manager

Location: Mumbai, India 

About the role:

We are looking for a E-Commerce Manager to lead and grow our premium skin cleansing category online business. This role will be responsible for managing e-commerce platforms, global marketplaces, and ensuring the achievement of annual revenue and profitability targets. The ideal candidate will develop and execute strategies to enhance customer experience, optimize conversion rates, and drive online sales growth. 

What you will be doing: 

• Ensure premium skin cleansing category is optimally positioned across various e-commerce platforms. 
• Drive top-line revenue growth while maintaining profitability within the allocated budget. 
• Develop and execute strategies to improve site performance, including conversion rates, AOV, and other key metrics. 
• Manage website content and merchandising to align with brand campaigns, seasonal promotions, and marketing strategies. 
• Negotiate budgets, set performance goals, and report on key financial and operational metrics. 
• Plan and execute brand campaigns across digital platforms, optimizing for performance and engagement. 
• Build brand awareness and recognition through targeted online initiatives. 
• Develop and refine processes to enhance customer retention and loyalty. 
• Utilize web analytics to analyze user experience across touchpoints and implement improvements. 
• Drive revenue through audience segmentation, list growth, and optimized marketing efforts.

What you need to be great in this role:

• Bachelor’s degree in Marketing, Business Administration, or a related field. 
• 5+ years of experience in e-commerce management, preferably in the beauty or skincare industry. 
• Strong understanding of D2C e-commerce frameworks and digital marketing strategies. 
• Ability to manage multiple projects in a fast-paced, high-growth environment. 
• High attention to detail with the capability to balance multiple priorities effectively.
• Creative and strategic thinker with a customer-first approach.
• Strong interpersonal and communication skills, with experience collaborating across teams and functions. 
• Passion for and inquisitive about AI and new technologies
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

This is an exciting opportunity to shape and grow premium skin cleansing category’s D2C business, driving innovation and success in the online beauty space.  

Req ID: 12580

#LI-SP1 #LI-Onsite

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.    

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.