Senior Engagement Manager

10 Hours ago • 8 Years +

Job Summary

Job Description

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures. Develops project plans, defines timeframes, prioritizes tasks, and monitors progress. Manages customers, aligning business objectives with coordinated service deliveries, and ensures customers maximize value from their investment.
Must have:
  • Bachelor's Degree in field related to role or 4 years additional related experience
  • Minimum of 8 years of experience in the field
  • Project Management Professional, Certified Scrum Master, or SAFe certification
  • Solid understanding of SDLC and methodologies
  • Knowledge in filtering and providing data and reports using PowerPoint and Excel
Good to have:
  • Customer-facing consulting experience
  • Familiarity with cloud technologies, software development, networking infrastructure, data, or security
  • At least one cloud platform foundational certification (AWS, Azure, or GCP)
  • Technical background (software development/engineering, database/system design, IaaS)
  • Self-starter with results-oriented, proactive management approach
  • Ability to learn quickly and develop expertise in AWS, GCP, and/or Azure
  • Ability to work in a fast-paced consulting environment and collaborate effectively

Job Details

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  

Work location: This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only.

Key Responsibilities:

    • Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. 
    • Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. 
    • Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. 
    • Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. 
    • Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. 
    • Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. 
    • Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. 
    • Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. 
    • Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. 
    • Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. 
    • Use prescribed guidelines or processes in analyzing situations. 
    • Profile customer stakeholders to gain awareness of differing perspectives. 
    • Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. 
    • Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. 
    • Identify methods for collecting data, performs data analyses and articulates findings. 
    • Develop simple models to understand the potential impacts of decisions under various scenarios. 

Qualifications:

    • Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. 
    • Minimum of 8 years of experience in the field of role required. 
    • At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. 
    • Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. 
    • Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. 

Additional Requirements:

    • Customer-facing consulting experience
    • Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
    • At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. 
    • Technical background (software development/engineering, database/system design, IaaS) 
    • Self-starter with results-oriented, proactive management approach 
    • Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure
    • Ability to work in a fast-paced consulting environment and collaborate effectively as a team member 

Physical Demands

    • General office environment: no special physical demands required.
    • May require long periods of sitting and viewing a computer monitor.
    • Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Travel

    • Occasional domestic/international travel less than 50%
Work location: This role can be worked remotely in Canada in the provinces of Ontario, British Columbia, and Alberta only.


#LI-AW1, #LI-Remote

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Similar Jobs

Canva - Senior Engineering Manager (BE) - Visual Suite Platform - Remote across ANZ

Canva

Auckland, Auckland, New Zealand (Remote)
7 Months ago
The Walt Disney Company - Sr Software Engineer

The Walt Disney Company

Glendale, California, United States (On-Site)
5 Months ago
Zuru - DevOps Specialist

Zuru

Modena, Emilia-Romagna, Italy (Hybrid)
8 Months ago
Anavation - Cyber Threat Analyst

Anavation

Reston, Virginia, United States (On-Site)
5 Months ago
Epic Games - Senior SDET

Epic Games

(On-Site)
4 Months ago
Mojang Studios - Java Product Manager

Mojang Studios

Stockholm, Stockholm County, Sweden (Hybrid)
3 Months ago
Interface AI - Principal Product Manager

Interface AI

Hyderabad, Telangana, India (Remote)
3 Months ago
Alpha Sense - Sales Engagement Consultant, Financial Services

Alpha Sense

New York, New York, United States (Hybrid)
6 Months ago
prizepicks - Product Manager II - Social Engagement

prizepicks

Atlanta, Georgia, United States (Remote)
3 Months ago
Coursera - Staff Product Manager, B2C

Coursera

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scopely - Senior Server Engineer (Platform)

Scopely

Barcelona, Catalonia, Spain (Hybrid)
3 Months ago
OneLocal - Senior DevOps Engineer

OneLocal

(Remote)
3 Months ago
Altagram Group - Data Science Internship/Workstudent

Altagram Group

Germany (On-Site)
4 Months ago
CloudHire - Database Solution Architect

CloudHire

India (Remote)
3 Months ago
Amazon Games - QA Specialist Lead, Amazon Games

Amazon Games

Bucharest, Bucharest, Romania (On-Site)
7 Months ago
Canva - Senior Backend Software Engineer - Java - RPC (Remote across ANZ)

Canva

Sydney, New South Wales, Australia (Remote)
5 Months ago
Nielsen Holdings - Principal Data Engineer

Nielsen Holdings

New York, New York, United States (Remote)
4 Months ago
Sporty Group - Database Administrator - MySQL Specialist

Sporty Group

(Remote)
3 Months ago
Warner Bros Games - Manager, Software Engineering - Cloud Support and Operations

Warner Bros Games

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Dream Games - SecOps Engineer

Dream Games

İstanbul, Türkiye (On-Site)
11 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Canada

Amber - Localization Quality Assurance (Japanese)

Amber

Quebec, Canada (Hybrid)
3 Months ago
OneLocal - Director of Product

OneLocal

Canada (Remote)
3 Months ago
Epic Games - Artiste UI sénior

Epic Games

Montreal, Quebec, Canada (On-Site)
5 Months ago
Salesforce - Prime Named Account Executive - MuleSoft - Bilingual (English/French)

Salesforce

Toronto, Ontario, Canada (Remote)
4 Months ago
Amber - Localization Quality Assurance (Thai)

Amber

Quebec, Canada (Hybrid)
4 Months ago
Gamemode One  Inc  - QA Tester

Gamemode One Inc

Halifax, Nova Scotia, Canada (Hybrid)
3 Months ago
Scientific Games  - Electrotechnician

Scientific Games

Montreal, Quebec, Canada (On-Site)
6 Months ago
NVIDIA - Senior Technical Program Manager – Silicon Solutions

NVIDIA

Canada (Hybrid)
5 Months ago
Evolution - Card Shuffler - Customer Service No experience required

Evolution

Burnaby, British Columbia, Canada (On-Site)
8 Months ago
Scanline VFX - Lead Software Engineer

Scanline VFX

Montreal, Quebec, Canada (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

GoTo Group - Product Manager - Insurance

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
Skillz - Product Manager

Skillz

Las Vegas, Nevada, United States (On-Site)
4 Months ago
DraftKings - Product Manager II

DraftKings

Boston, Massachusetts, United States (On-Site)
4 Months ago
Salesforce - Vice President, Product Research & Insights

Salesforce

San Francisco, California, United States (Remote)
5 Months ago
Starkflow - Product Analyst

Starkflow

(On-Site)
4 Months ago
Lucid Reality Labs - Business Analyst

Lucid Reality Labs

Poland (Remote)
4 Months ago
Blockville Digital Assets - Digital Fashion Business Developer

Blockville Digital Assets

İstanbul, Türkiye (On-Site)
11 Months ago
undefined - Senior Product Manager, Optimization Insights & Performance

Amsterdam, North Holland, Netherlands (On-Site)
8 Months ago
STAGE - Product Analyst

STAGE

Noida, Uttar Pradesh, India (On-Site)
11 Months ago
The Walt Disney Company - Manager, Product Integrity

The Walt Disney Company

Minato City, Tokyo, Japan (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

Mumbai, Maharashtra, India (Hybrid)

United States (Remote)

Canada (Remote)

Gurugram, Haryana, India (Remote)

San Antonio, Texas, United States (Hybrid)

Gurugram, Haryana, India (Remote)

England, United Kingdom (Hybrid)

Bengaluru, Karnataka, India (Remote)

View All Jobs

Get notified when new jobs are added by Rackspace Technology