Senior Engagement Manager

2 Months ago • 8 Years +

Job Summary

Job Description

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.
Must have:
  • Bachelor's Degree in field related to role required or 4 years experience.
  • Minimum of 8 years of experience in the field.
  • Project Management Professional, Certified Scrum Master, or SAFe certification.
  • Solid understanding of SDLC and agile vs. traditional methodologies.
  • Knowledge in filtering and providing data and reports using PowerPoint and Excel.
Good to have:
  • Customer-facing consulting experience
  • Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
  • At least one cloud platform foundational certification (AWS, Azure, or GCP) is preferred.
  • Technical background (software development/engineering, database/system design, IaaS)
  • Self-starter with results-oriented, proactive management approach
  • Ability to learn on the job quickly and develop expertise in AWS, GCP, and/or Azure
  • Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Job Details

The Rackspace Senior Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.  

Work location: Remote in the U.S.A.
Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week.

Key Responsibilities:

    • Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. 
    • Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. 
    • Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. 
    • Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. 
    • Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. 
    • Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. 
    • Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. 
    • Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. 
    • Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. 
    • Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. 
    • Use prescribed guidelines or processes in analyzing situations. 
    • Profile customer stakeholders to gain awareness of differing perspectives. 
    • Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. 
    • Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. 
    • Identify methods for collecting data, performs data analyses and articulates findings. 
    • Develop simple models to understand the potential impacts of decisions under various scenarios. 

Qualifications:

    • Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. 
    • Minimum of 8 years of experience in the field of role required. 
    • At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. 
    • Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. 
    • Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. 

Additional Requirements:

    • Customer-facing consulting experience
    • Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
    • At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. 
    • Technical background (software development/engineering, database/system design, IaaS) 
    • Self-starter with results-oriented, proactive management approach 
    • Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure
    • Ability to work in a fast-paced consulting environment and collaborate effectively as a team member 

Physical Demands

    • General office environment: no special physical demands required.
    • May require long periods of sitting and viewing a computer monitor.
    • Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Travel

    • Occasional domestic/international travel less than 50%

The following information is required by pay transparency legislation in the following states: CA, CO, HI, NY, and WA. This information applies only to individuals working in these states.


The anticipated starting pay range for Colorado is: $82,300 - $120,670
The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $87,500 - $128,370
The anticipated starting pay range for California, New York City, and Washington is: $95,900 - $140,580

Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of a bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.


Work location: Remote in the U.S.A.
Candidates who reside within 40 miles of our San Antonio office will work in a hybrid location: work from home three days a week and in the office two days a week.

#LI-AW1
#LI-Remote
#LI-Hybrid

"Remote postings are limited to candidates residing within the country specified in the posting location"

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
 
 
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Similar Jobs

Sonar Source - NetSuite Administrator

Sonar Source

Austin, Texas, United States (On-Site)
3 Months ago
hogarth - Manager - TA & HRBP

hogarth

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Interface AI - SDE III - Backend + AI

Interface AI

India (Remote)
3 Weeks ago
Assystems - Senior Project Manager- Water Infra

Assystems

AlUla, Al Madinah Province, Saudi Arabia (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Mistral AI - Data Quality Specialist, AI Tutor

Mistral AI

Paris, Île-de-France, France (Hybrid)
1 Month ago
Cubic games - Level Designer

Cubic games

Yerevan, Yerevan, Armenia (Remote)
1 Month ago
Realworld one - Director, Client Strategy & Value Creation

Realworld one

Germany (Hybrid)
4 Months ago
Nium - Senior Scheme Manager

Nium

London, England, United Kingdom (Hybrid)
3 Months ago
Square - Engineer - Highways

Square

Cape Town, Western Cape, South Africa (Hybrid)
3 Weeks ago
The Walt Disney Company - Sr Principal Software Engineer

The Walt Disney Company

Orlando, Florida, United States (On-Site)
4 Months ago
Daily Wire - Podcast Producer

Daily Wire

Washington, United States (On-Site)
1 Month ago
Marvell - Senior Manager, HR Communications

Marvell

Santa Clara, California, United States (On-Site)
2 Months ago
PwC - ETIC, Project Manager- Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
10 Months ago
PwC - Commercial Business Partner - Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Jobs in United States

big red button - Senior Mobile Data Analyst/Scientist

big red button

California, United States (Remote)
1 Month ago
Notion - Software Engineer, Growth

Notion

San Francisco, California, United States (On-Site)
3 Months ago
bytedance - Software Engineer - Spatial Web

bytedance

San Jose, California, United States (On-Site)
4 Months ago
Fox Factory - Bat Decorator

Fox Factory

Baton Rouge, Louisiana, United States (On-Site)
2 Months ago
Toast - Senior Manager, Deal Desk & Business Operations

Toast

United States (Remote)
2 Months ago
bytedance - Machine Learning Engineer Intern (Knowledge Graph) - 2024 Start (PhD)

bytedance

Seattle, Washington, United States (On-Site)
9 Months ago
Ion - Product Manager – CTRM, Power

Ion

Dallas, Texas, United States (On-Site)
2 Months ago
Ten4 - Associate Gaming Marketing Manager

Ten4

Irvine, California, United States (On-Site)
9 Years ago
Postman - Staff Engineer, Developer Tooling

Postman

Boston, Massachusetts, United States (Hybrid)
3 Months ago
Rockstar Games - Senior Animation R&D Programmer

Rockstar Games

Carlsbad, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!