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Senior Engineer - IT

Haryana, India (On-site)

Senior Engineer - IT

1 Month ago • 4-6 Years • Administrative

About the job

12 skills required for this role

Test your skills to join the top 1% applicants for this job

jenkins

amazon-web-services

windows-server

unix

aws

data-structures

terraform

linux

dns

excel

critical-thinking

networking

Job Description

Senior Engineer - IT with 4+ years experience, strong expertise in Windows Server Administration, Linux/Unix Server Administration, Network Administration and Telecom services or AWS DevOps. Must have experience with ServiceNow, Zenoss, CloudWatch, CloudTrail, AppDynamics, and strong problem-solving and troubleshooting skills.

Must have:

Windows Server
Linux/Unix Server
Network Admin
AWS DevOps

Good to have:

ServiceNow
Zenoss
CloudWatch
AppDynamics

Perks:

Flexible Shifts
Onsite Coverage

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About the job

Job Description:

Determine the design and workout strategy for new projects. Lead the Project lifecycle closely following Governance models.

Identify and resolve issues reported within defines SLAs part of routine maintenance of existing applications built in SharePoint online.

Report extraction and automations to support different metrics, that are maintained in the applications.

Work with Stakeholders on the enhancements in the existing applications.

Project Planning, Tracking, & Reporting

Workout budgetary estimates during kick off, after understanding the high-level requirements.

Support the team in project planning activities, identify risks proactively, escalating thru appropriate channels as required and responsible for closely tracking the actual efforts

Communicate regularly the status of Projects, risks that creeps, impediments if any.

Design

Familiar with Microsoft Visio, Word to create HLD, LLD, DLD in various stages of SharePoint site development and maintenance.

Qualifications:

POSITION RESPONSIBILITES

Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests

Perform initial investigation and/or troubleshooting of systems (windows/ Linux/ AWS) and network issues to resolve issue basis SOPs available

Process all support incidents and Task requests within SLA by following procedural requirements

Escalate to secondary support teams in timely manner, where necessary, to ensure timely resolution

Thoroughly document steps taken to resolve or escalate incidents within ServiceNow tickets

Participate in Bridge calls to help resolve system outages and restore service to users and Guardian partners

Identify and address repeating alert trends or non-actionable alerts to streamline and optimize services

Suggest defects and product/infrastructure enhancements to improve stability and automation

Perform Incident management based on ITIL principles

Participate in periodic skills enhancement sessions and training courses

Prepare and deliver standard scheduled reports to support service trending and optimization

Develop, document and update standard operating procedures and knowledgebase articles.

REPORTING RELATIONSHIPS

This position reports to the EOC Manager.

Candidate Qualifications

Functional Skills

EOC team needs to perform on 4 Technologies primarily, and candidate needs to one expertise in 1 of these and working knowledge in others: The technologies are:

Windows Server Administration

Linux and Unix Server Administration

Network Administration and Telecom services

AWS DevOps

Working knowledge of the following industry standard technologies is required for this role, including:

Server Hardware (Cisco UCS, IBM P-Series)

Cloud Technologies (Amazon Web Services (AWS) Core Services, Terraform, Security Groups, Jenkins)

Citrix

Microsoft Active Directory

Networking (TCP/IP, QIP (DNS), Wireless, F5, Riverbed)

Security (Anti-virus (Trend Micro, Symantec), SSL Certificate Management)

Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool)

Strong problem-solving and troubleshooting skills

Keen analytical and structured approach to problem solving

Ability to follow instructions and Standard Operating Procedures (SOPs)

Excellent written and spoken English language skills with an ability to speak loudly and clearly

Outstanding customer service skills and dedication to customer satisfaction

Excellent documentation skills

Proven ability to work independently

Ability to work well in a team environment

Ability to accommodate flexible work schedules

Ability to triage outage bridge calls and drive calls to closure.

Comfortable with “crisis” situations that require critical thinking, problem definition and diagnosis skills

Ability to speak confidently with Developers, Engineers and Management

Leadership Behaviors

Take ownership & accountability for actions and results

Takes action to resolve customer problems promptly & to ensure customer satisfaction

Demonstrates high standards of professionalism, integrity & customer service

Position Qualifications

Total of 4 years+ experience including a minimum of 2 years of experience in a 24x7 Network Operations Center & Service Management role

Strong Microsoft Word, Excel, PowerPoint skills

Bachelor’s Degree or similar required

A +, Network +, Security +, Microsoft, Cisco Certifications preferred

Flexibility to work in 24x7x365 shifts on rotational basis

Must be comfortable working in a highly critical, fast paced environment with shifting priorities

The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days.

Guardian-

https://youtu.be/QEtkY6EkEuQ

Location:

This position can be based in any of the following locations:

Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

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