Senior Engineer - Tools Support

Seeking a Senior Engineer for Tools Support with 4-8 years of experience in ALM tools, MBSE, compliance, and IT service processes. Responsibilities include 1st and 2nd level support for Enterprise Architect, applying MBSE concepts, utilizing software development tools for code quality, and ensuring compliance with GDPR, ISO 27001, ISO 13485:2016, and 21CFR requirements. The role involves troubleshooting end-user technical issues and contributing to continuous process improvement.

Must Have

• 4-8 years of hands-on experience with Application Lifecycle Management (ALM) tools, model-based systems engineering (MBSE)
• Strong understanding of compliance, quality management, and IT service processes
• Support for Enterprise Architect system modelling tool including helper tools and Add-Ins
• Apply and articulate Model Based Systems Engineering (MBSE) concepts and viewpoints across project phases
• Utilize software development tools, with a focus on code review applications, to enhance collaborative development and code quality (Adopt DevOps)
• Maintain awareness and support organizational compliance with GDPR requirements and ISO 27001 information security standards
• Support the implementation of ISO 13485:2016 and 21CFR requirements for quality management systems, particularly relevant to medical device software
• Support end-users by addressing their technical issues, troubleshooting, and providing timely resolutions related to ALM tools and associated platforms
• Contribute to continuous process improvement
• Knowledge of ALM tools, and requirements management tools like Polarion, IBM Doors Next Gen (DNG), as well as modelling tools such as Magic Draw, IBM Rhapsody, and Enterprise Architect
• Exhibit strong proficiency in Azure DevOps, including Kanban board utilization, effective demand management, and product backlog prioritization
• Understanding of ISO 27001 information security standards, ISO 13485:2016 and 21CFR requirements for quality management systems, particularly relevant to medical device software

Good to Have

• Relevant certifications in ALM tools, ITIL, or quality management systems will add value
• Understanding of Cybersecurity concepts as per ISO Standards are highly recommended
• Ability to handle vulnerable items related to Application layer is preferred
• Passion for exploring new tools and technologies with quick learning skills
• Ability to understand user needs and support them with efficient collaboration and communication skills
• Awareness on Medical Imaging domain and/or Clinical Workflow knowledge will be an added advantage

Job ID

476850

Company

Siemens Healthcare Private Limited

Organization

Siemens Healthineers

Job Family

Information Technology

Experience Level

Experienced Professional

Full Time / Part Time

Full-time

Contract Type

Permanent

Qualification: B.E/MCA degree (CSE/ISE/Electronics)

Experience:

• 4 – 8 years of Hands-on experience with Application Lifecycle Management (ALM) tools, model-based systems engineering (MBSE), and a strong understanding of compliance, quality management, and IT service processes.
• Relevant certifications in ALM tools, ITIL, or quality management systems will add value.

Responsibility:

• Support for Enterprise Architect system modelling tool including helper tools and Add-Ins, covering 1st and 2nd level support.
• Apply and articulate Model Based Systems Engineering (MBSE) concepts and viewpoints across project phases
• Utilize software development tools, with a focus on code review applications, to enhance collaborative development and code quality (Adopt DevOps)
• Maintain awareness and support organizational compliance with GDPR requirements and ISO 27001 information security standards
• Support the implementation of ISO 13485:2016 and 21CFR requirements for quality management systems, particularly relevant to medical device software
• Support end-users by addressing their technical issues, troubleshooting, and providing timely resolutions related to ALM tools and associated platforms.
• Contribute to continuous process improvement.

Skills:

Mandatory:

• Knowledge of ALM tools, and requirements management tools like Polarion, IBM Doors Next Gen (DNG), as well as modelling tools such as Magic Draw, IBM Rhapsody, and Enterprise Architect.
• Exhibit strong proficiency in Azure DevOps, including Kanban board utilization, effective demand management, and product backlog prioritization.
• Understanding of ISO 27001 information security standards, ISO 13485:2016 and 21CFR requirements for quality management systems, particularly relevant to medical device software.

Optional:

• Understanding of Cybersecurity concepts as per ISO Standards are highly recommended & Ability to handle vulnerable items related to Application layer is preferred.
• Passion for exploring new tools and technologies with quick learning skills.
• Ability to understand user needs and support them with efficient collaboration and communication skills.
• Awareness on Medical Imaging domain and/or Clinical Workflow knowledge will be an added advantage