Crunchyroll seeks a Senior, Engineering Operations professional to provide critical support to its Operations and Engineering organizations. Responsibilities include collaborating on special projects (onboarding, tooling training, runbook creation), driving organizational agreement through metrics analysis, promoting process standardization, supporting Engineering Town Halls, maintaining tools and systems, ensuring best practices, working with engineering leadership, and collaborating cross-functionally.  The role involves managing engineering metrics, developing and documenting processes, tracking high-priority initiatives, managing Town Hall agendas, improving overall processes, and overseeing special projects.  The ideal candidate possesses 8+ years of relevant experience, strong communication skills, experience with large engineering organizations, and project management capabilities. 

<p>Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.</p><p><br></p><p>Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.</p><p>The Crunchyroll app is available on over 15 platforms, including all gaming consoles.</p><p>Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation</p>

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    <div class="content-intro"><h2 data-pm-slice="1 1 []">About Crunchyroll</h2>
<p>WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.</p>
<p>Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.</p>
<p>Join our team, and help us shape the future of anime!</p></div>

    <h2 data-pm-slice="1 1 []">About the role</h2>
<p>We are looking for a proactive, detail-oriented, and collaborative individual to join our team. You will provide critical support to the Operations and Engineering organizations. Your responsibilities will include:</p>
<ul>
<li>Role Highlights include:
<ul>
<li>Collaborating with team members on special projects, such as:&nbsp;Onboarding programs,&nbsp;Tooling training,&nbsp;Creating, maintaining, and improving engineering runbooks&nbsp;</li>
<li>Driving agreement across the organization by sharing engineering metrics and defining gaps</li>
<li>Helping promote the standardization of processes across the Engineering organization</li>
<li>Supporting the Engineering team Town Halls and maintaining the Town Hall content calendar&nbsp;</li>
<li>Assisting with maintaining and auditing tools, systems, and processes to ensure efficiency and alignment</li>
<li>Working with other operational team members to ensure best practices, and alignment across the organization</li>
<li>Working closely with engineering leadership to share transparency and progress across initiatives</li>
<li>Collaborating cross-functionally with teams outside of Product &amp; Engineering, such as Learning and Development, IT, and People Teams</li>
</ul>
</li>
</ul>
<h2>A day in the life of our Senior, Engineering Operations:</h2>
<ul>
<li>You will manage Engineering metrics and supporting documentation</li>
<li>You will develop, standardize, document, and communicate Engineering processes and best practices</li>
<li>You will partner with Principal, Operations Engineering to ensure high-priority initiatives, projects, and action items are effectively tracked and managed</li>
<li>You will manage of the agenda for monthly Engineering Town Hall meetings</li>
<li>You will collaborate with other members of the Operations team to improve and standardize overall Product and Engineering processes</li>
<li>You will assist oversight of special projects within Engineering as defined by the Principal, Engineering Operations</li>
</ul>
<p>In the role of Senior Operations Analyst, Engineering, you will report to the Principal, Engineering Operations.</p>
<p>We are considering applicants for the location of San Francisco, CA.</p>
<h2>About You</h2>
<div class="has-nudge" data-nudge-id="b58fd2c1-8e71-473a-ac39-1473cdd50293">
<ul>
<li>8+ years of relevant work experience in Operations with a focus on engineering or Technical Program Manager</li>
<li>Experience communicating to all levels of an organization, both internally and externally</li>
<li>You have experience working in or with large Engineering organizations</li>
<li>You can handle several simultaneous projects while demonstrating urgency and bring an overall program to completion</li>
<li>You are a team player; you can succeed individually and support your teammates when needed and help them to succeed</li>
<li>You enjoy putting together documentation and processes that help help others to succeed</li>
<li>You are never satisfied and are always looking for ways to improve and improve our processes</li>
<li>You care about culture and bring elements of fun and levity into your day-to-day</li>
</ul>
</div>
<h2>About the Team</h2>
<p>Our Operations team is the heartbeat of the Product and Engineering organization. We work together to ensure our department of over 400 individuals is operating.&nbsp; We partner with Product and Engineering Leadership to ensure we are supporting the needs of their teams.</p>
<h2>Why you will love working at Crunchyroll</h2>
<p>In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:</p>
<div class="has-nudge" data-nudge-id="f02d98cb-fe5f-4e5c-9d64-655bf594920d">
<ul>
<li>Receive a great compensation package including salary plus performance bonus earning potential, paid annually.</li>
<li>Flexible time off policies allowing you to take the time you need to be your whole self.</li>
<li>Generous medical, dental, vision, STD, LTD, and life insurance</li>
<li>Health Saving Account HSA program</li>
<li>Health care and dependent care FSA</li>
<li>401(k) plan, with employer match</li>
<li>Employer paid commuter benefit</li>
<li>Support program for new parents</li>
<li>Pet insurance and some of our offices are pet friendly!</li>
</ul>
</div>
<p>#LifeAtCrunchyroll #LI-Hybrid</p>

    <div class="content-pay-transparency"><div class="pay-input"><div class="description"><span style="font-weight: 400;">The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.</span></div><div class="title">Pay Transparency - San Francisco, CA</div><div class="pay-range"><span>$105,985</span><span class="divider">—</span><span>$132,481 USD</span></div></div></div>

    <div class="content-conclusion"><h3 data-pm-slice="1 1 []">About our Values</h3>
<p>We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value</p>
<ul>
<li>
<p>Courage. We believe that when we overcome fear, we enable our best selves.</p>
</li>
<li>
<p>Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.</p>
</li>
<li>
<p>Service. We serve our community with humility, enabling joy and belonging for others.</p>
</li>
<li>
<p>Kaizen. We have a growth mindset committed to constant forward progress.</p>
</li>
</ul>
<h3>Our commitment to diversity and inclusion</h3>
<p>Our mission of helping people belong reflects our commitment to diversity &amp; inclusion. It's just the way we do business.</p>
<p>We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.</p>
<p><em data-stringify-type="italic">Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs:&nbsp;</em><em data-stringify-type="italic"><a href="https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs">https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs</a></em></p>
<p><em data-stringify-type="italic">Please refer to our&nbsp;Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: <a href="https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf">https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf</a></em></p>
<p>Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.</p></div>
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