Senior Executive, RNS

1 Month ago • 3-4 Years

Job Summary

Job Description

This role involves customer services and regulatory news processing within the LSE’s Regulatory News Service (RNS). The responsibilities include reviewing and releasing announcements to news destinations, providing customer service via telephone and email, supporting key account Relationship Managers, and providing product information. The role requires flexible shift work to support the 24x5 operating hours and requires working extended hours when needed. The candidate should have excellent communication skills and be a team player.
Must have:
  • Review and release announcements to various global news destinations.
  • Provide customer service via telephone and email.
  • Demonstrate excellent communication skills.
  • Minimum 3-4 years of work experience in Customer Support or Operations.
  • Ability to work on shifts and extended working hours.
Good to have:
  • Bachelor's Degree in Business Management, Business Analytics, or Commerce.
  • Strong interpersonal skills and attention to detail.
  • Ability to build and manage relationships.
  • Proficiency in MS Office 365.
Perks:
  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives

Job Details

Position Summary

This is a customer services and regulatory news processing role within the LSE’s Regulatory News Service (RNS). The role involves flexible shift work to support the 24x5 operating hours of the RNS department. Therefore, the role will also be required to cover different shift patterns regularly.

Role Responsibilities

  • Announcement Processing – Review, understand and release announcements to various global news destinations, in line with departmental accuracy and processing targets. Add value by identifying and presenting any issue that may cause the customer or RNS exposure to reputational damage, market confusion or revenue loss.

  • Customer Service - Demonstrate outstanding Customer Service via telephone and email, to include all aspects of regulatory requirements, announcement submission, formatting, content and RNS distribution channels.

  • Relationship Management - Support key account Relationship Managers by providing support on testing sophisticated documents for multiple platforms.

  • Product Knowledge – Using expert knowledge of the RNS service, provide detailed product information and support to customers about the range of RNS products and services whenever required.

Preferred Skills and Experience

  • Bachelor's Degree or equivalent in Business Management, Business Analytics, Commerce

  • Minimum 3-4 years of work experience in Customer Support or Operations 

  • Excellent communication skills, clear and well-articulated written and spoken English

  • Strong interpersonal skills, attention to detail and ability to prioritise optimally

  • Flexibility to work on shifts and extended working hours when required

  • Ability to build and manage relationships up to all levels, both internally and externally

  • Resilience, tenacity, and tact

  • Team player, ability to liaise effectively, willing to learn and take direction

  • Proficiency in MS Office 365

  • Flexibility, discretion, and ability to respect confidentiality at all times

  • Appetite for hard work and dedication to work hours required for the role

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Similar Jobs

Continental - Mandatory Internship - Purchasing

Continental

Hanover, Lower Saxony, Germany (Hybrid)
1 Week ago
Morning Star - Analyst, US RMBS Ratings

Morning Star

Mumbai, Maharashtra, India (Hybrid)
1 Month ago
Bungie - Contract Marathon Associate Marketing Manager

Bungie

(Hybrid)
3 Months ago
PwC - Senior Telco & Media Technologies Consultant

PwC

Prague, Prague, Czechia (On-Site)
8 Months ago
Blazesoft - Legal Counsel

Blazesoft

Malta (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Axon - Revenue Accountant, Commercial Controllership

Axon

San Francisco, California, United States (Hybrid)
1 Month ago
Corsair - Planner

Corsair

Taiwan (On-Site)
3 Months ago
Activision - IT Intern

Activision

Montreal, Quebec, Canada (On-Site)
3 Weeks ago
Universal Music Group - Administrative Assistant

Universal Music Group

Nashville, Tennessee, United States (On-Site)
3 Weeks ago
Salesforce - Associate Manager (Events)

Salesforce

Mexico City, Mexico (On-Site)
1 Month ago
Plaion - Student Employee Acquisitions (all genders)

Plaion

Berlin, Berlin, Germany (Hybrid)
1 Month ago
Bosch Group - Sales Administration Intern

Bosch Group

Budapest, Hungary (On-Site)
1 Week ago
Axon - Commercial Operations Analyst

Axon

Atlanta, Georgia, United States (Hybrid)
1 Month ago
The Walt Disney Company - Retail Intern

The Walt Disney Company

Istanbul, İstanbul, Türkiye (On-Site)
3 Months ago
Axon - Revenue Accountant, Commercial Controllership

Axon

Seattle, Washington, United States (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Colombo, Western Province, Sri Lanka

London stock Exchange - Executive, KYC Operations

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
3 Weeks ago
London stock Exchange - Tax Manager, APAC Tax

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
London stock Exchange - Senior Analyst, Turquoise, DSM Operations

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
PwC - Manager - Transfer Pricing

PwC

Colombo, Western Province, Sri Lanka (On-Site)
9 Months ago
London stock Exchange - Senior Executive, Accounts Receivable

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
1 Month ago
PwC - Executive - Tax

PwC

Colombo, Western Province, Sri Lanka (On-Site)
9 Months ago
Nagarro - Senior Engineer

Nagarro

Sri Lanka (Remote)
8 Months ago
PwC - Senior Manager - Audit & Assurance Services

PwC

Colombo, Western Province, Sri Lanka (On-Site)
9 Months ago
London stock Exchange - Senior Executive, Financial Accounting and Control

London stock Exchange

Colombo, Western Province, Sri Lanka (On-Site)
4 Weeks ago
Nagarro - Senior Staff Engineer

Nagarro

Sri Lanka (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

LSEG (London Stock Exchange Group) isa leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Heredia, Costa Rica (Hybrid)

Bangkok, Thailand (On-Site)

Gdynia, Pomeranian Voivodeship, Poland (On-Site)

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Gdynia, Pomeranian Voivodeship, Poland (Hybrid)

View All Jobs

Get notified when new jobs are added by London stock Exchange

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug