Senior Executive - Technical Support

Description

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#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Senior Executive - Technical Support for Noida (India) location.

Overview:

We are looking for a dynamic and customer-focused professional to join our team. This role is responsible for guiding new customers through the onboarding journey, ensuring a smooth activation process, providing product training, and serving as the primary point of contact during the initial phases of adoption.

Requirements

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• Customer On-Boarding and Activation with educational content and training: To ensure to be in sync with client and the internal Team to complete the onboarding process within the defined TAT
• Demonstration session: Being equipped with strong writing and communication abilities
• Provide regular updates to the all-stake holders, knowing and addressing customer requirements will be an important aspect of the measurement
• Regular check on process hygiene and latest updates or amendments
• Single point of contact who can address technical queries and suggest best practices of the service
• Work closely with internal team to understand and close issues/cases/requirements
• Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce
• Customer Centric Approach: Fair knowledge about the basic hygiene practices followed for Customer Support
• Configuration Management, daily reporting, Maintain and update all relevant documents

Key Qualifications:

• Bachelor’s degree in CS, IT, or related field.
• 2-4 years in CPaaS operations or account management.
• Strong communication and interpersonal skills.
• Teamwork skills with a problem-solving attitude.
• Expertise in Ms. Office and other related tools for task management

Benefits

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• Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage
• Flexible and supportive working environment
• Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs
• Subsidized Meal
• Training & Development
• Internal Mobility
• Competitive salary and Allowances
• Highly engaged, collaborative, and transparent work culture
• Constant skill upgradation by learning and career advancement opportunities in a high-growth environment
• Annual health checkup.
• Global Mobility Program/Opportunities.
• Engaging Rewards & Recognition programs