Senior Experimentado - Application support analyst

8 Months ago • 2 Years +

Job Summary

Job Description

This role involves providing application support to internal users worldwide, requiring strong ITIL knowledge, excellent communication skills, and experience in troubleshooting and resolving incidents. Proficiency in ServiceNow and SQL is a plus.
Must have:
  • Application Support
  • ITIL Processes
  • Communication Skills
  • Global Setting
Good to have:
  • ServiceNow
  • ITIL Certification
  • Change Management
  • SQL Knowledge

Job Details

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

As a Senior Associate, you will have the tasks of:

Provide support to our internal users around the world. Work with many different support teams on a daily basis. Evaluate incidents and service requests, troubleshoot and resolve them.

requirement:

*Bachelors degree in Information Technology or related field (but could also be a student of any engineering or related career)

* 2 years application support experience

* Strong knowledge of ITIL processes and best practices

* Excellent communication & interpersonal skills, with the ability to work effectively with diverse teams in a global setting.

* Proficiency in ServiceNow or other IT service management tools is a plus

* Certification in ITIL or other relevant change management frameworks is a plus

* advanced spoken and written english is a must

* SQL knowledge is required to troubleshoot incidents and build reports

  • Understand the importance of have a correct information management
  • Knowledge of Information Security and Data Protection 
  • Correct Information Security Management

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

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