Senior Field Operations Specialist, Commercial Energy and Charging

Coordinate service parts and tools shipment:

• Work closely with the Field Service team and Engineering to create and prepare the orders to dispatch the required service parts and tools
• Work closely with Tesla’s logistic team to ensure completeness of shipping documentation
• Track shipments and deliveries and relay information proactively to customers

Schedule field activities:

• Act the main point of contact with Tesla’s customers to coordinate Field Service activities and schedule appointments
• Ensure the activities are documented and that all necessary parts and tools are available onsite
• Track service activities completeness and ensure accurate reporting to our customers
• Onboard new vendors and create purchase orders for activities which are subcontracted

Create Invoices:

• Create and send invoices to customers in line with contracts and the service activities performed
• Track payment status and follow-up with customer as necessary
• Support the finance department with payment allocation

Other:

• Work with O&M Commissioning Manager to plan for upcoming Commissioning cases
• Work with the regional field service managers to ensure department service level objectives are met
• Work preparation making sure procedures are clear, parts and software are made available