Customer Success
Senior Functional Analyst, Calypso – Back Office (Post Trade Processing)
Are you technically curious and motivated by customer success? Do you have a passion and interest in capital and financial markets? Back Office shouldn’t be foreign to you.
Your function is that of a support analyst post-implementation and post sales. Having the ability to think quickly, provide creative and effective solutions for clients through analytical and technical problem solving and support for complex workflow products – for both cloud-based and on-premise software – will ensure your success as a Product Support Business Analyst for Calypso Product.
Whether it’s coordinating with internal technical development teams or working with customers, you'll be part of a team of problem solvers who are passionate about working in a highly dynamic, client-centric financial technology company.
As a Product Support Functional Analyst, your daily task is to address and resolve product issues related to use, maintenance, and upgrade of Calypso products. You would also provide advice on the configuration and use of Calypso products and participate in the product enhancement request process. You work with customers, partners, and internal groups including engineering, quality assurance, product management, customer delivery. This position affords a unique opportunity to enhance existing capital markets knowledge including a front-to-back, cross-asset view of the capital markets.
Responsibilities
What We Expect
What Would Be Helpful
Come as You Are
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