Senior HPC Technical Support Engineer - Ethernet

3 Months ago • 3-8 Years • Network Engineering • $108,000 PA - $201,250 PA

Job Summary

Job Description

NVIDIA seeks a Senior HPC Support Engineer – Ethernet with 3+ years of experience providing in-depth customer support and debugging for hardware and software. This role involves resolving sophisticated customer issues related to NVIDIA Ethernet switching technologies and AI end-to-end solutions. Responsibilities include responding to customer inquiries, resolving installation/operational issues, participating in team meetings, and developing support methodologies. Proficiency in Linux, networking protocols (TCP/IP, Ethernet, etc.), network switch/router platforms, and data center virtualization is essential. The ideal candidate possesses strong communication, troubleshooting, and problem-solving skills.
Must have:
  • 3+ years customer support experience
  • Profound Linux OS knowledge
  • Networking expertise (TCP/IP, Ethernet)
  • Experience with network switch/router platforms
  • Data center virtualization knowledge
  • Exceptional communication skills
Good to have:
  • Experience with overlay technologies (BGP, OSPF, VXLAN, EVPN)
  • RoCE and QoS knowledge
  • Linux and Networking Certifications
  • Shell Scripting (Python, bash, Ansible)
  • Effective troubleshooting methodology
Perks:
  • Equity
  • Benefits

Job Details

We are seeking a motivated Senior HPC Support Engineer – Ethernet, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will be a main point of contact for our customers; assisting them with technical inquiries, debugging, and resolving their issues.

As a member of our Technical Support team, you are a meticulous, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues.

What you will be doing:

  • Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions.

  • Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits

  • Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors

  • Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc..

  • Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.

What we need to see:

  • 3+ years in providing in-depth Customer Support and debugging for hardware and software products.

  • Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)

  • Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.

  • Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS).

  • Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.

  • Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.

  • Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.

  • Superb communication and presentation/oral skills

  • Strong organizational skills and able to prioritize/ multi-task easily with limited supervision.

  • Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience)

Ways to stand out from the crowd:

  • Knowledge and working experience with the following:

  • Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts

  • Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS

  • Shell Scripting (Python, bash, Ansible, yaml, etc…)

  • Effective and thorough troubleshooting and debugging methodology

The base salary range is 108,000 USD - 201,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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About The Company

Since its founding in 1993, NVIDIA (NASDAQ: NVDA) has been a pioneer in accelerated computing. The company’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, ignited the era of modern AI and is fueling the creation of the metaverse. NVIDIA is now a full-stack computing company with data-center-scale offerings that are reshaping industry.

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