Senior HR Manager - Warehouse Operations

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. 

OUR VALUES

Customer First. Customer satisfaction is our highest priority.

High Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design. We don’t chase trends, and we don’t sell everything.  We’re expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.  

Environmentally and Socially conscious.  We’re committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS 

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE

Senior HR Manager - Warehouse Operations (Onsite)

As our Senior HR Manager, you'll lead HR for our warehouse facility, supporting a warehouse (starting around 250, growing up to 450 this year) hourly, temp, and full-time employees. You'll own strategy and execution, driving workforce planning, employee relations, compliance, and hourly engagement while handling hands-on HR needs. This is an onsite role, embedded in the daily rhythm of the facility with a deep focus on safety, performance, and operational partnership.

You will report to the Director, People – North America.

RESPONSIBILITIES

• Serve as the onsite HR lead and business partner to warehouse leadership
• Own employee relations, compliance, and investigations as they relate to on-site staff
• Partner on workforce planning, staffing models, and shift-based org design
• Support onsite leadership in designing and executing performance incentives, org design, and enabling functions that support the team
• Translate Quince-wide onboarding, offboarding, and training norms for frontline teams
• Ensure compliance with local, state, and federal labor laws, including OSHA and wage/hour regulations
• Drive engagement, retention, and recognition programs tailored to hourly teams
• Analyze trends and use data to inform action on turnover, absenteeism, and performance

QUALIFICATIONS

• 6-10+ years in an HR Manager or HRBP role, with experience supporting a warehouse operations function onsite
• 2+ years HR experience in a distribution center or manufacturing environment
• Strong understanding of labor law, compliance, and relevant workforce dynamics
• Proven track record managing ER, investigations, and frontline performance issues
• Hands-on and proactive, comfortable balancing day-to-day HR operations with strategic planning
• Clear communicator with the ability to influence frontline leaders and build trust across shifts

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.