Senior Implementation Services Analyst

Company:

Marsh

Description:

An Implementation Services Specialist bridges the technical gap between the client’s needs and the company’s solutions. They are responsible for the smooth transition of clients' data and processes onto the company’s platform/s. An Implementation Services Specialist is an established, independent individual contributor, whose work has a direct impact on the team's outcomes.

This role will be based in Sao Paulo, Brazil. This is a primarily remote position that has a requirement of working one day per week in the office.

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform. 

Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate. 

The Darwin Delivery team are responsible for implementing Darwin™ to our clients, as well as managing any changes to the clients’ requirements whilst using the platform and its services. The Delivery team plays a critical role in helping our clients realize value from their investment in our technology; 

We will count on you to: 

• Lead project workshops to understand the client’s business and benefit structures and how Darwin best works to meet their needs; 
• Be accountable for the scoping, designing and documenting requirements in accordance with Darwin Delivery Method; 
• Work with the Configuration and QA teams on implementing the agreed design and overseeing the testing of the configured solution to defined specifications/requirements and supporting clients in UAT (User Acceptance Testing);
• To follow a project plan and deliver assigned tasks and actions in accordance with the timelines; 
• To capture and track process wins throughout the lifecycle of the project with the client; 
• To have excellent stakeholder and relationship management that enables you to mediate and provide solutions on how best to meet the client’s needs within the framework of Darwin’s capabilities; 
• To be able to convey complex ideas in a simple to understand manner to all stakeholders;  
• Be able to manage workload prioritisation with your Squad Lead and to remain focussed while always being aware of the strategic picture across both clients and the business; 
• Work with Project Managers in updating their plans, risk & issues logs in line with Darwin Delivery Methodology (DDM); 
• Help to improve processes and drive efficiency across both the department and Darwin Services; 

What you need to have:

• Experience in working in the implementation of Enterprise software; 
• Be passionate about technology and how it can influence the lives of both our clients and their employees; 
• Be articulate, as strong verbal and written communication with our clients is vital; 
• Candidates must demonstrate proficiency in both English and Portuguese, as this role requires effective communication with our bilingual clientele. Spanish proficiency is desirable as well.
• Have a strong can-do attitude and be very goal-focused; 
• To be confident working as part of a team while equally being comfortable working on your own deliverables individually. 
• Analytical thinking and problem solving. 
• Being detail-oriented and capable of delivering an elevated level of accuracy. 
• Interpersonal and consultative skills. 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.