Senior Information Technology Technician

About Steamroller Animation

It’s different here. We’re a fun-loving bunch, passionate about our craft. We grow together, learn together, play together, and work on some of the coolest projects on the planet. If you’re looking for a welcoming atmosphere, a culture that’s dedicated to helping you grow and thrive, and ample opportunity to advance, we’d LOVE to hear from you. 

About the role

Are you passionate about technology with a love for all things animated? Steamroller Mauritius is looking for a Senior IT Technician to keep our digital dreams running smoothly. If you’re passionate about solving technological puzzles, ensuring seamless workflows, and supporting a talented team of creatives, this could be the perfect role for you. 

Responsibilities:

• Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack).
• Troubleshoot hardware and software issues.
• Ensure electrical safety standards are met.
• Repair and replace damaged hardware.
• Manage local infrastructure (servers and network) when required.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Ensure the security team's best practice applications are being followed.
• Provide training and support to end users and staff on computer operation and other issues.
• Build and install the new employee's work environment.
• Ensure proper meeting room configuration.
• Interact with external vendors regarding the repair of hardware.
• Drive change and strive to improve IT policies and processes in the studio.
• Support for events (training, marketing, etc).
• Maintain the asset inventory.
• Ensure follow-up on issues and requests.
• Update knowledge base with newly diagnosed problems.
• Ensure the integrity of data storage and backup systems
• Maintain the internet connection and firewall and monitor security tools.
• Manage the configuration of operating systems
• Respond immediately to security or usability concerns
• Anticipate potential problems and take action to solve them before they impact users when possible
• Test software and review application logs
• Add, remove, and/or update user information such as logins and passwords.
• Document the studio’s network configuration.
• Assist other support areas to ensure the delivery of the overall SLA meets the business requirement.
• Configure security systems, analyze security requirements, and recommend improvements.
• Configure and support security tools, such as firewalls and anti-virus software.
• Contribute to team efforts and perform additional tasks to support department goals as needed.

Requirements:

• A bachelor's degree in computer science or a related field is a plus.
• 3-5 years of experience with IT helpdesk operations.
• 2+ years of experience in computer networks and system maintenance is a plus.
• A+, Linux, or Cisco Certified Network Associate accreditation is advantageous.
• Experience in J2EE and web technology.
• Familiarity with Unix / Linux OS.
• Excellent written, teaching, interpersonal, and verbal communication skills.
• Proficient in database programming and software installation.
• Experience working in a research environment that relies extensively on Open Source solutions.
• In-depth knowledge of the TCP / IP protocol suite, security architecture, securing and hardening Operating Systems, Networks, Databases and Applications.
• Knowledge of the Incident Response life-cycle.
• Thorough understanding of the threat and attack landscape, attack vectors, vulnerabilities and how they are leveraged by malicious actors.
• A strong understanding and knowledge of computer, network, and security systems.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to effectively communicate in English.