Senior IT Manager

10 Hours ago • 7 Years + • $180,000 PA - $220,000 PA

Job Summary

Job Description

The Senior IT Manager will lead and scale IT operations during a period of rapid growth. Responsibilities include leading and mentoring a team, providing technical expertise, improving processes, and overseeing technology adoption and innovation projects. This role also involves managing IT operations and infrastructure, including hardware, software, and cloud services. The manager will handle IT incidents and service desk operations, manage projects and change, and oversee communications, documentation, finances, and vendor relationships. The role requires a combination of technical expertise and strong leadership skills, fostering a collaborative and performance-driven culture within the IT team.
Must have:
  • 7+ years of experience in IT infrastructure and operations management.
  • Experience with account provisioning and identity management systems.
  • Experience managing A/V systems (Zoom, conference room tech, digital signage).
  • Gen AI tooling experience: OpenAI, ChatGPT, Anthropic, Gemini.
  • MDM & Device Management with Jamf.
  • Excellent problem-solving, communication, and leadership skills.
  • Proven budget management and vendor negotiation experience.
  • Manage and control user access to Wi-Fi office networks with Cisco Meraki.
Perks:
  • Equity compensation in the form of employee stock options.

Job Details

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Senior IT Manager

Hybrid / San Francisco, CA or Redwood City, CA

We are looking for a Senior Manager of IT to lead and scale our IT operations during a period of rapid growth. Reporting to senior leadership, this role is responsible for driving strategic initiatives that ensure our technology infrastructure aligns with business goals, enhances operational efficiency, and supports innovation across the organization. The ideal candidate will combine technical expertise with strong leadership skills, fostering a collaborative and performance-driven culture within the IT team.

Main Responsibilities

  • Team Leadership: Manage and mentor a team of Technical IT support professionals, ensuring high levels of performance, morale, and professional growth.
  • Technical Expertise: Serve as the primary escalation point for complex technical issues, providing advanced troubleshooting and resolution guidance.
  • Process Improvement: Identify and implement continuous process improvements to enhance support operations and reduce incident rates.
  • Technology & Innovation Adoption: Define the vision for technology adoption and oversee major innovation projects, securing funding and resources. Identify opportunities to improve operational efficiency through technology, automation, and process improvements.
  • IT Operations & Infrastructure Management: Oversee the design, implementation, and maintenance of scalable IT systems, including hardware, software, networks, and cloud-based services. Manage IT incidents, problem resolution, and service desk operations using Zendesk, Jira Service Management and Confluence. Supervise onsite IT support of our offices located in San Francisco, Redwood City and New York. 
  • Project & Change Management: Approve and oversee major IT projects and technology implementations. Ensure smooth execution of technology rollouts with minimal business disruption, focusing on resource utilization.
  • Communications & Documentation: Develop communication and documentation strategies, ensuring organizational standards. Facilitate cross-functional collaboration to align IT initiatives with business needs and enhance employee productivity.
  • Financial & Vendor Management: Develop and oversee the IT financial strategy, including budgeting, forecasting, and expenditure approval. Manage vendor relationships, including procurement of IT assets and services, ensuring cost-effective contracts and partnerships. Implement robust tracking systems for software licenses and cloud-based solutions, ensuring efficient cost management.

Preferred Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience.
  • 7+ years of progressive experience in IT infrastructure and operations management.
  • Demonstrated experience with account provisioning and identity management systems (e.g., Google Workspace, Okta,, AWS, etc.).
  • Experience managing A/V systems (Zoom, conference room tech, digital signage)
  • Gen AI tooling experience: OpenAI, ChatGPT, Anthropic, Gemini, 
  • MDM & Device Management with Jamf.
  • Excellent problem-solving, communication, and leadership skills.
  • Proven budget management and vendor negotiation experience.
  • Manage and control user access to Wi-Fi office networks with Cisco Meraki.

The salary range for this position based in the San Francisco Bay Area is $180,000.00 - $220,000.00. All offers include equity compensation in the form of employee stock options.

Similar Jobs

Hangar 13 - Principal AI Designer

Hangar 13

Brighton And Hove, England, United Kingdom (On-Site)
2 Months ago
Anavation - Atlassian Subject Matter Expert

Anavation

Huntsville, Alabama, United States (Remote)
1 Week ago
Colo pl - Web Service Development Engineer

Colo pl

Minato City, Tokyo, Japan (On-Site)
1 Day ago
Boomi - Software Engineer (Full Stack)

Boomi

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Xsolla - Product Owner

Xsolla

Serbia (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

McDonald's Corporation - Supervisor, Business Analysis

McDonald's Corporation

Chicago, Illinois, United States (On-Site)
3 Weeks ago
e2 open - Senior Software Engineer

e2 open

Bengaluru, Karnataka, India (On-Site)
1 Day ago
PlayStation Global - Senior DevOps Information System Engineer

PlayStation Global

Aliso Viejo, California, United States (On-Site)
2 Months ago
Interactive Brokers - Associate /  Senior Associate - Institutional Services

Interactive Brokers

Hong Kong Island, Hong Kong (Hybrid)
6 Months ago
techholding - Technical Project Manager – Digital Transformation & Salesforce Delivery

techholding

New York, New York, United States (On-Site)
1 Day ago
sagecor - HPCC Systems Engineer 3

sagecor

Annapolis Junction, Maryland, United States (On-Site)
1 Week ago
Eccentric - Key Account Manager (Technical)

Eccentric

Mumbai, Maharashtra, India (On-Site)
23 Hours ago
Glean - Cloud Operations Engineer

Glean

Bengaluru, Karnataka, India (On-Site)
8 Hours ago
Samsung Semiconductor - Staff IT Solution and Database Architect

Samsung Semiconductor

San Jose, California, United States (On-Site)
2 Weeks ago
Amanotes - Senior Level Designer (New Games - Hybrid Casual Games)

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Redwood City, California, United States

Polygon Labs - Lead Product Marketing Manager

Polygon Labs

United States (Remote)
1 Month ago
Plug Power - Field Service Technician

Plug Power

Perth Amboy, New Jersey, United States (On-Site)
21 Hours ago
Google - Commercial Manager, Industry Verticals, Google Cloud

Google

Boulder, Colorado, United States (On-Site)
2 Days ago
NVIDIA - Silicon Validation Engineer

NVIDIA

Santa Clara, California, United States (Hybrid)
3 Weeks ago
Google - Engineering Analyst Manager, Trust and Safety, Search Intelligence

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
NVIDIA - Senior Site Reliability Engineer, HPC and LSF

NVIDIA

Durham, North Carolina, United States (On-Site)
1 Month ago
Google - Optical System Design Engineer

Google

Mountain View, California, United States (On-Site)
2 Days ago
Epic Games - Senior DevOps Programmer

Epic Games

United States (On-Site)
2 Months ago
Adobe - Senior Staff Experience Designer, Stock

Adobe

San Francisco, California, United States (Remote)
1 Month ago
NVIDIA - Enterprise Marketing Campaign Manager, Industries

NVIDIA

Santa Clara, California, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

New York, New York, United States (Hybrid)

New York, New York, United States (Hybrid)

Redwood City, California, United States (On-Site)

Redwood City, California, United States (On-Site)

San Francisco, California, United States (On-Site)

Redwood City, California, United States (On-Site)

San Francisco, California, United States (On-Site)

New York, New York, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Snorkel AI

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug