Senior IT Support Specialist

We're seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges. As part of a collaborative environment, you'll be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech. 
 
Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history. For more information about life at Cloud Imperium Games, check this out - https://youtu.be/cXjp7SRBpIA  
  

What does a Senior IT Support Specialist at CIG do? 

• Lead the charge in developing generalist IT support and troubleshooting skills across, hardware, software, infrastructure and Network this will include but not limited to: 

• Provide advanced technical assistance and mentorship to the junior support team 

• Diagnose and resolve complex hardware, software, and network issues. 

• Assist with major incident escalations and participate in incident resolution. 

• Contribute to technology updates and develop ITIL best practices. 

• Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution. 

What do we ask for? 

• You have strong technical knowledge of Microsoft Windows operating systems, Autopilot, Microsoft Office/O365, Active Director, Jira ITSM, Network connectivity and VPN protocols, and common collaboration tools such as Teams and Zoom. 

• You have experienced with meeting room AV technical hardware solutions and office network technology 

• You are a thought leader in the implementation of IT Operations best practice such as ITIL and ISO20000 

• You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues. 

• Strong written and verbal communication skills with the ability to effectively present information articulately to Business users. 

CIG Diversity Statement  
CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that 

represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special. 

Fraud Statement  
We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@}cloudimperiumgames.com with any information you may have.