Senior Managed Services Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Managed Service Consultants are responsible for discovering and realising ongoing success criteria for Sprinklr clients. MS consultant will work on delivering the Sprinklr platform configuration to fit client's business needs based on the global best practices. During the MS delivery, consultant will work closely with internal team, including Success Manager, Sales and Enablement consultant and the product support to ensure the client's success. 

What Are Your Responsibilities 

• Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform 

• Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled 

• Maintain platform relevancy according to changes in business needs 

• Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality 

• Provide oversight on any additional enablement of the software deployment to be in line with the current architecture and future client needs or business requirements 

• Ensure that every client derives the most value possible from the Sprinklr platform 

• Assist the Sales and Success teams in providing insight to client health, and working to win new business and/or grow existing accounts 

• Support our Services leaders to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration 

• Embody The Sprinklr Way and become an ambassador of Sprinklr 

What does success look like: 

• Contributing to our 90% retention goal by delivering continuous product expertise support, and use cases 

• Securing a minimum of 8 out of 10 CHI score per customer 

• Achieving a 85% of billable utilization 

Desired Skills and Experience 

• 3-7 years of experience in enterprise software, digital, or social account management, implementation and technical operational support 

• Experience using or configuring Social Media Management and / or Content Management tools and software is preferred 

• Fluency in social media platforms and direct experience working with or for social media management software 

• Strong Japanese written and verbal communication skills and presentation skills 

• Ability to work independently and as a team 

• Experience working on several assignments simultaneously 

• Tracking against hard or soft KPIs for performance measurement 

• Excellent skill with Microsoft Word, Excel, PowerPoint 

• Native Japanese Speaker, Business level English 

• 4-year college degree 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.