Senior Manager, Customer Quality and Reliability

1 Month ago • 10-15 Years • Manufacturing • $180,950 PA - $289,050 PA

Job Summary

Job Description

The Senior Manager, Customer Quality and Reliability is responsible for collaborating with customers and internal teams to implement customer metrics, identify and resolve product quality and reliability issues. This role directly reports to the VP of Engineering and involves close collaboration with internal and external stakeholders to meet customer quality requirements. Responsibilities include tracking customer requirements, resolving quality and reliability issues, supervising and identifying quality challenges, developing strong customer relationships, and maintaining business relationships with key engineers and managers. The role also requires assessing customer needs, implementing technical standards, communicating customer issues to internal teams, partnering with stakeholders, developing relationships with Samsung Korea HQ, and driving multi-functional groups in achieving goals and KPIs.
Must have:
  • Proven experience in device/product reliability
  • Strong communication & analytical skills
  • Experience with fab processes & QMS
  • Experience working with external stakeholders
  • Ability to drive multi-functional teams
Good to have:
  • Knowledge of interconnect reliability
  • Design for reliability experience
Perks:
  • 4+ weeks paid time off
  • Medical/Dental/Vision/401k
  • Fertility care/adoption stipend
  • Medical travel support
  • On-site gym and cafe
  • Virtual fitness classes
  • Flexible work environment
  • Charitable giving match

Job Details

Please Note:

To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. 

Advancing the World’s Technology Together
Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. 

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

The Customer Quality & Reliability (Q&R) role is responsible to collaborate with customer and relevant team for implementation of customer metrics as well as and identification and swift resolution of product quality and reliability issues,

This position has responsibility for Foundry Quality & Reliability related reporting directly to the VP of Engineering. The role includes close collaboration with internal and external stakeholders to meet customer quality requirements.  At Samsung Semiconductor Incorporated, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. 

Location: Onsite at our San Jose HQ Location 5 days a week, with 10% local travel.

Job ID: 42418

  • Responsible to track and coordinate overall customer requirement and issue for quality and reliability.
  • Collaborate closely with customers to address and resolve quality and reliability issues
  • Supervise and identify quality and reliability challenges, developing strong customer relationships as you determine the best solutions.
  • Develop and maintain business relationships with key design/development/quality and reliability engineers and managers. This is accomplished through daily interactions and providing exceptional customer support. This is critical as it assures Samsung interests are adequately represented in the customer's decision-making process.
  • Assess customer needs and drive the implementation of the best technical standards internally to compete in the market.
  • Communicate customer issues to internal engineering and manufacturing teams to maintain alignment on quality and reliability.
  • Partner with key stakeholders to enable solutions to customer
  • Develop and maintain relationships with Samsung Korea HQ counterparts to ensure efficient and accurate communication with the customer.

What You Bring

  • Bachelors with 15+ years of relevant industry experience, or Masters with 13+ years or PhD with 10+ years in Electrical Engineering or Computer Science or related field preferred.
  • Proven functional knowledge or minimum 8 years of relevant experience in device reliability, interconnect reliability, design for reliability or product reliability
  • A broad knowledge of Fab processes and equipment will be a competitive advantage as well as previous Quality Management System (QMS) experience
  • Demonstrated ability to communicate well with all levels of the organization particularly in a global environment and experience in working with external stakeholders
  • Relevant experience across a broad spectrum of fab manufacturing organizations including manufacturing engineering, integration, characterization
  • Strong written and verbal communication skills are essential for this position
  • Demonstrated excellent analytical skills and ability in structured problem-solving, with a methodical approach to identifying root causes and implementing effective solutions.
  • Experience in the driving multi - functional groups in achieving goals and KPI
  • You’re inclusive, adapting your style to the situation and diverse global norms of our people.
  • An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
  • You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
  • Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance. 

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$180,950 - $289,050 USD

Equal Opportunity Employment Policy 

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Covid-19 Policy

To help keep our employees, customers, and communities safe, we've developed guidelines for our team. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory, and business circumstances. 

Applicant Privacy Policy
https://semiconductor.samsung.com/us/careers/privacy

 

Similar Jobs

Rolls Royce - Field Service Engineer

Rolls Royce

Saudi Arabia (On-Site)
6 Months ago
Crunchyroll - iOS Engineering Manager

Crunchyroll

Dallas, Texas, United States (Remote)
4 Months ago
IND money - iOS Developer

IND money

Gurugram, Haryana, India (On-Site)
6 Months ago
Voodoo - Senior iOS Engineer - Freelance

Voodoo

Paris, Île-de-France, France (Hybrid)
5 Months ago
Twitch - Software Engineer I - iOS

Twitch

San Francisco, California, United States (On-Site)
3 Months ago
Tesla - Mechatronics Engineering Internship

Tesla

North Brabant, Netherlands (On-Site)
2 Months ago
Trek - Sales Associate

Trek

The Woodlands, Texas, United States (On-Site)
2 Months ago
Trek - Sales Associate

Trek

Melbourne, Florida, United States (On-Site)
2 Months ago
Zoox - Manager, Vehicle Quality Support

Zoox

Hayward, California, United States (On-Site)
5 Months ago
Mattel  Inc  - Industrial Engineer I

Mattel Inc

West Java, Indonesia (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Virtusa - iOS Developer

Virtusa

Andhra Pradesh, India (Hybrid)
6 Months ago
Meta - Software Engineer, Product

Meta

Austin, Texas, United States (Remote)
5 Months ago
ByteDance - Senior Software Engineer

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Crunchyroll - iOS Engineering Manager

Crunchyroll

Dallas, Texas, United States (Remote)
4 Months ago
Xsolla - Mobile SDK Developer (iOS)

Xsolla

Montreal, Quebec, Canada (Hybrid)
4 Months ago
Patterned Learning Career - Senior iOS Engineer

Patterned Learning Career

(Hybrid)
2 Months ago
Epic Games - Senior Mobile Engineer

Epic Games

(On-Site)
3 Months ago
GoTo Group - Software Engineer (iOS) - Transport

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
5 Months ago
Discord - Senior Staff Software Engineer, Consumer Revenue

Discord

San Francisco, California, United States (Remote)
3 Months ago
IND money - iOS Developer

IND money

Gurugram, Haryana, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in San Jose, California, United States

Meta - Product Manager, Machine Learning

Meta

San Francisco, California, United States (Remote)
5 Months ago
Evolution - Online Game Presenter 11pm-7am Shift/Full Time Benefits/(Restaurant Alternative) $20-$25/hr.

Evolution

Atlantic City, New Jersey, United States (On-Site)
5 Months ago
Penumbra - QC Training Specialist II - Swing shift

Penumbra

Roseville, California, United States (On-Site)
5 Months ago
Nintendo - Influencer Marketing Coordinator

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
Aristocrat Gaming - Director, Global Payroll

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
WebFX - Jr. Paid Ads and Analytics Specialist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
5 Months ago
NVIDIA - System Architect

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Next Level Business Services - Oracle DBA (With SAP Experience)

Next Level Business Services

Atlanta, Georgia, United States (On-Site)
5 Months ago
prizepicks - Senior Quantitative UX Researcher

prizepicks

Atlanta, Georgia, United States (Remote)
4 Weeks ago
undefined - Enterprise Account Executive, West

United States (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

Manufacturing Jobs

Tesla - Junior Process Development Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago
Next Level Business Services - JDE Manufacturing Lead

Next Level Business Services

Huntsville, Alabama, United States (On-Site)
5 Months ago
Fluence - Controls Software Engineer-II(m/f/d)

Fluence

Berlin, Berlin, Germany (Hybrid)
6 Months ago
Assystems - Mechanical Design Engineer (PHE + Fire Fighting)

Assystems

Gurugram, Haryana, India (On-Site)
5 Months ago
Nintendo - Engineer, Electro Mechanical (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
6 Months ago
Trek - Sales Associate

Trek

San Marcos, California, United States (On-Site)
2 Months ago
NXP - Software Intern Student

NXP

Bucharest, Bucharest, Romania (On-Site)
6 Months ago
Trek - Sales Associate (Part-Time)

Trek

Columbus, Ohio, United States (On-Site)
2 Months ago
Tesla - Senior Direct Materials Buyer

Tesla

Barcelona, Catalonia, Spain (On-Site)
2 Months ago
Assystems - Senior Urban Planner

Assystems

Hyderabad, Telangana, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Jose, California, United States (On-Site)

San Jose, California, United States (Hybrid)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

San Jose, California, United States (Hybrid)

San Jose, California, United States (On-Site)

San Jose, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Samsung Semiconductor

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug