Senior Manager, Customer Success Digital Transformation

Responsibilities

• Lead and manage a team of Technology Planning Project Managers. Provide guidance, mentorship, and support to team members to ensure they achieve their individual and team goals

• Assess current business capabilities and identify gaps and areas for improvement by utilizing data-driven analysis and stakeholder feedback.

• Develop business capability plans for technology portfolios that consider both customer and employee tools

• Collaborate with senior management to design and implement a multi-year technology roadmap aligned with strategic customer success goals

• Define and track KPIs to assess technology initiatives’ impact on customer and employee satisfaction and use data analytics to provide insights and make informed decisions

Minimum Qualifications

• Proven ability to hire, manage, and inspire a high-performing team of Project Managers with the ability to foster a positive and engaging culture

• Proven experience in capability planning, including coordinating and developing comprehensive capability plans for technology portfolios that include both customer and employee tools

• Demonstrated ability to design, manage, and execute a strategic multi-year roadmap that aligns technology capabilities with business goals and customer success objectives

• Strong proficiency in continuously assessing an organization’s current state capabilities and proactively identifying gaps and areas for improvement

• Proficiency in establishing KPIs to measure the success and impact of technology initiatives on customer and employee satisfaction

• Strong written and verbal communication skills with the ability to convey complex information clearly and effectively to diverse audiences

• Analytical and problem-solving skills with the ability to identify trends, opportunities, and areas for improvement

• Effective project management skills with the ability to manage multiple projects simultaneously and deliver results on time and within budget

Preferred Qualifications

• Very advanced expert roles that provide advice relevant to their subject matter expertise to senior leaders.Jobs at this level reflect sophisticated subject matter expertise and consultative capabilities

• Development of novel, highly innovative solutions is often required

• Recognized as experts within a discipline, and also apply working knowledge of the theories and concepts in other related disciplines

• Lead the resolution of complex problems within own discipline, often with the need to integrate cross-functional processes and outcomes

• Anticipate business challenges that could have significant impact on Autodesk's operational and financial success, and proactively develop solutions to address them

• Provide input to functional strategies related to own discipline

• Influence leaders within own function to adopt solutions, establish priorities, and allocate resources

• May lead teams or projects with broad visibility

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