Senior Manager/Director, Strategic Operations (Operational Excellence)

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. 

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. 

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

This role would require 25-50% travel 

The Opportunity:

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best possible experience for all of our patients. This position is a senior leadership role on our Operational Excellence team, responsible for driving operational efficiency, strategic initiatives, and process improvement across the organization. You will collaborate with cross-functional teams to identify opportunities for optimization, implement solutions, and align operations with the company's strategic goals. The ideal candidate is a dynamic leader with a proven track record of executing high-impact operational strategies, fostering a culture of continuous improvement, and delivering measurable business results.

You will be responsible for:

• Strategic Planning & Project Execution: Develop and execute operational strategies aligned with the company’s overall vision and objectives; Lead various strategic initiatives/projects, ensuring timely and high-quality delivery, alignment with organizational goals, and seamless collaboration across Patient Services, Product & Engineering, Data, and other cross-functional teams. 
• Problem Solving: Proactively identify opportunities to address issues, improve processes, or implement strategic initiatives related to Patient Services. Develop and implement comprehensive solutions across people, process, and technology in support of our company’s strategic objectives.
• Analytics & Reporting: Use data to drive decision-making through identifying trends, bottlenecks in operational workflows, and recommending/scoping impact of solutions. Create, monitor, and refine dashboards (collaborating with Data team) and communicate key metrics to stakeholders. 
• Operational Excellence: Contribute to building a culture of operational excellence by establishing and demonstrating what good looks like – across process improvement, data monitoring, project management, and documentation (business requirements, process flows, etc.) - leveraging Lean/Six Sigma (and other best practices) to continuously improve operations.

A successful applicant will fit the following criteria:

• Location: Pittsburgh; Potential for Remote with 25-50% travel 
• Experience: 10+ years of experience in operations, strategy, or process improvement in a high-growth company (healthcare tech, pharmacy, and/or call center experience preferred); Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).
• Problem Solving: Exceptional problem-solving skills and demonstrated experience delivering high-impact results using operational excellence best practice methodologies (Lean/Six Sigma certification preferred).
• Project Management: Ability to lead multiple projects from concept to reality and manage cross-functional stakeholders to deliver results. 
• Detail-Oriented: Strong attention to detail – quickly become an expert in new areas, ask the right questions, and connect dots to ensure accuracy and completeness of initiatives.
• Data-Driven: Ability to drive establishment and monitoring of key metrics, and comfortable analyzing data to identify trends and issues; proficiency in data analysis tools and business intelligence software (Excel, SQL, Tableau, etc.) is preferred.
• Collaborative Mindset: Ability to drive cross-functional teams to deliver results; influencing, collaborating and creating consensus with various stakeholders at all levels.
• Communication Skills: Excellent verbal and written communication skills, with the ability to present complex concepts and data clearly and concisely. 
• Adaptability/Resiliency: Ability to thrive in a dynamic, fast-paced environment and effectively navigate ambiguity to drive results. 
• Mission-Oriented: Motivated by Blink’s mission and excited by the prospect of analyzing complex problems to drive comprehensive solutions and improve patient outcomes.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.